Online Assistant

Overview Could you be one of our Christmas champions this year? Whether you’re a Gravy Guardian or a Roastie Rockstar, pour your energy into this season and help us create the best Christmas possible for our customers. Our stores are fast‑paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. As one of our Online Assistants you’ll support a joyful shopping experience for our online customers, ensuring they receive everything they shop for at Sainsbury’s. Eligibility You must be above the school‑leaver age in your country. If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. You must have Right to Work eligibility in the UK. What you’ll be doing Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps – or providing brilliant substitutions where products are out of stock. Using a handset that plans your route around the store, indicating what you need to select and how long you have to complete each shop. Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers. Always ready to serve our customers brilliantly, supporting with any questions and proactively offering help. Build great knowledge about our products, services and promotions to provide helpful recommendations. Working flexibly across the store as required. What makes a great Sainsbury’s Colleague Happy with early morning starts (shifts often start at 4am) and working in a fast‑paced, physical, high‑energy environment, often on your own but thriving as part of a team. Friendly and welcoming with a genuine enthusiasm for helping customers. Enjoys working in a fast‑paced, physical, high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks. Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, giving opportunities to learn, develop and try new things. Comfortable with new digital tools and technology, able to move shopping containers up to 15 kg. Has great attention to detail, keeps the store clean and clutter‑free, always looking to create the best shopping experience for our customers. Benefits Night shift premium – additional £2.45 per hour for hours worked between midnight and 5am (where applicable). Discount card – 10% off at Sainsbury’s, Argos, Tu and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day. Free food and hot drinks provided for colleagues in all our stores. Generous holiday entitlement based on hours worked, plus maternity and paternity leave. Pension – we’ll match between 4‑7.5% of your pension contributions. Sainsbury’s share schemes – buy shares at discounted prices. Shopping discounts on gym memberships, restaurants, holidays, retail vouchers, and more. Wellbeing support – including free access to an Employee Assistance Programme, a confidential service with support and guidance on a wide range of issues. Inclusion We are dedicated to being an inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers and create resources to help colleagues understand and support their roles. Our internal colleague networks aim to ensure true representation and remove barriers. We celebrate diversity through initiatives and events and are proud to be a Disability Confident Leader. All candidates will have the opportunity to be offered an interview via our online assessment which prioritises those who best match the essential criteria for the role. Should you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you. Seniority level Entry level Employment type Part‑time Job function Marketing and Sales Industries Retail Location South East, England, United Kingdom We encourage candidates to apply at their earliest convenience as vacancies may close quickly. Referrals increase your chances of interviewing at Sainsbury's by 2x. #J-18808-Ljbffr