IT Service Desk Specialist

2 weeks ago

Narborough, United Kingdom Watches of Switzerland Group PLC Full time

OverviewJoin to apply for the IT Service Desk Specialist (12936) role at Watches of Switzerland Group PLC.Job Description: Do you have experience of providing IT support using remote desktop tools? Do you have an excellent working knowledge of MS Office 365? Are you able to problem solve and think on your feet? Do you have excellent communication and interpersonal skills?ResponsibilitiesSupport day-to-day enquiries from retail and support colleagues as a first point of contact.Advise on the resolution of issues that fall within your remit, and escalate other issues within the wider IT team or external support providers as needed.About You / QualificationsIn-depth knowledge and understanding of MS Office 365 including Teams, OneDrive, Outlook, and related toolsSAP production systems and user maintenancePrinters and printing troubleshooting experienceWindows 10/11 application supportExcellent troubleshooting and customer service skillsExcellent written and verbal communication skillsExperience of providing IT support using remote desktopAbility to work independently in a rotational shift patternIncident management and administration using ITSM suites such as ManageEngine Service Desk Plus, ServiceNow, Zoho Desk, FreshService, Zendesk, etc.About UsDid you know we're a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We\'re the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websitesOur success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.Watches of Switzerland Group has moved our headquarters to a new, state-of-the-art office in Carlton Park, Leicester. The new 75,000 square foot office is located just outside of Leicester city centre and is home to over 500 employees. Surrounded by 32 acres of woodlands with facilities such as a mini market, team lounges, a multi-faith room and a parent room.Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.BenefitsHoliday Purchase Scheme24/7 Employee Assistance Programme24/7 Virtual GP serviceShare Save SchemeEnjoy your Birthday OffFree Wellbeing ToolsGenerous Discount SchemeEnhanced Maternity PayAt Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees\' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.Additional DetailsSeniority level: Entry levelEmployment type: Full-timeJob function: Information TechnologyIndustries: Luxury Goods & JewelryReferrals increase your chances of interviewing at Watches of Switzerland Group PLC by 2x. Get notified about new Information Technology Service Desk jobs in Narborough, England, United Kingdom. #J-18808-Ljbffr

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