Rent Recovery Officer

Role OverviewAs a Rent Recovery Officer you’ll play a key role in managing rent collection and arrears recovery, providing support to tenants to maximise their income and sustain their tenancies. This is a 12‑month fixed contract role, with the possibility of extension, based in High Wycombe, Buckinghamshire, with hybrid working (2 days office & 3 days remote).Key ResponsibilitiesRent Collection: Deliver a responsive rent collection service using phone, email, text and in‑person visits.Income Maximisation: Support tenants in understanding and accessing benefits, including Housing Benefit and Universal Credit, while encouraging them to prioritise rent payments.Pre‑Tenancy Support: Conduct affordability assessments for new tenants during pre‑tenancy checks.Collaboration: Work closely with Local Authorities, DWP, Customer and Neighbourhood Officers, and support teams to ensure benefits are maximised and prevent homelessness.Court Action and Evictions: Serve notices for arrears, prepare court applications using Possession Claims Online (PCOL), attend court hearings, and manage the eviction process with bailiffs.Data Reporting: Regularly provide updates on arrears levels, trends and progress towards KPIs.Compliance and Knowledge: Stay informed about changes to legislation and organisational policies regarding rent recovery and tenancy management.What We’re Looking ForWe are seeking an organised and proactive individual with excellent communication and negotiation skills, who can handle challenging situations with professionalism and empathy.Must HavesPrevious experience in the social housing sector.Understanding of DWP benefits (Housing Benefit, Universal Credit) and familiarity with tenancy legislation.Strong IT proficiency (Word, Excel, Outlook), numeracy and written communication.Confident, assertive and able to manage competing priorities effectively.A valid driving licence and access to a vehicle for business use.Nice to HavesExperience attending court for rent arrears cases.Knowledge of housing tenures, including shared ownership and assured tenancies.Familiarity with county court protocols and tenancy legislation.For Added BrillianceHousing experience in a similar role would be ideal and an understanding of a range of issues that tenants might face when in rent arrears, for example unemployment, addiction, anti‑social behaviour issues, bereavement, ill health. An understanding and compassionate approach with a view to resolution.BenefitsAnnual salary: £39,042 per annum25 days holiday, increasing with service, plus Christmas closure and buy optionsGenerous pension scheme – up to 9.5 % employer contribution via salary sacrificeFamily‑friendly leave: Enhanced maternity, paternity and adoption leaveHealth cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)Life cover and income protectionFlexible working – hybrid options, modern offices, free parking & EV charging30+ qualified Mental Health First Aiders available to supportCar leasing via salary sacrifice (for permanent colleagues subject to conditions)Funded training, qualifications & apprenticeships3 paid volunteering days in the local communitiesPeer‑recognition rewards platformPaid professional subscription (one per year)Our CommitmentWe are committed to creating an inclusive workforce, reflecting and representing the diversity of the communities we serve. We encourage applications from disadvantaged socio‑economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.Accessibility and AdjustmentsWe are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.Criminal DisclosureDue to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.Closing DatePlease ensure you fully answer the questions on the application form. Closing Date: 27 November 2025. #J-18808-Ljbffr