Head of Contact Center
5 days ago
Base pay range Direct message the job poster from ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses. Customer Success, Sales and Client Management obsessed recruiter for the SaaS and Technology sectors. CS Insider and CS Connect insight partner. The Company A purpose-driven, commercially sharp business where decisions genuinely impact lives. A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. Backed by serious investment and on a journey to modernise how their services operate. The Opportunity This is a pivotal leadership role with genuine succession opportunity, within one of the UK’s largest service operations. You’ll join a Senior Management team passionate about doing things right; for customers, colleagues, and the staff they serve, and lead a contact and response centre encompassing critical service functions. Your goal: to take this operation and turn it into a technology-led, insight-driven centre of excellence. You’ll optimise performance, strengthen customer relationships, and lead a transformation that makes the service smarter, faster, but without losing that critical human touch. Lead a capable and committed management team and take total control of the budget and resources at your disposal, to make real change. Optimising workforce planning and process design. Embedding technology and rethinking customer journeys. And more. Your role here is to ideate, execute and own The ideal candidate An experienced operational leader who combines commercial rigour with empathy and purpose. Someone that wants total autonomy and ownership of a business unit, operating as a mini‑MD, with future development into the larger role within a PE business. You know how to manage complex, regulated service environments, and be comfortable getting into the weeds one day, and then stepping back and taking a broader picture look the next day. You need to be as comfortable inspiring our team as you are planning annual budgets You’ll demonstrate that: You’ve led large-scale (200+ seat) contact or service centre operations with measurable performance improvement. You can work with customers to deliver exceptional experiences and outcomes. Understanding their challenges and being the advocate for improvement, alongside your leadership team. You know how to use data, systems, and technology to drive smarter service delivery. You’re confident managing multiple stakeholders, including senior leadership and key clients. You can balance commercial accountability with a deep understanding of people and culture. You’re calm under pressure and thrive in environments, where reliability and trust matter most. You bring an engaging, empowering leadership style, enabling strong managers to own their domains and grow. You’re looking for a long-term opportunity to make an impact, work closely with the MD and build your own senior leadership growth plan. The package Increased pension contribution. Private Medical Insurance. Life Assurance. Hybrid working, with a Southern‑Hampshire office (Very flexible setup) You’ll have full ownership, executive exposure, and the opportunity to build something lasting, while leading a team that genuinely makes a difference. Seniority level Director Employment type Full-time Job function Customer Service and Information Technology Industries Business Consulting and Services Southampton, England, United Kingdom #J-18808-Ljbffr
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Head of Customer Contact/ Call Centre
5 days ago
Southampton, Southampton, United Kingdom Sussex Web Recruitment Full time £80,000 - £120,000 per yearMy client is looking to recruit self-driven Head of Customer Contact/ Call Centre. We are looking for leaders of the future, As a Head of Customer Contact/ Call Centre reporting directly to the Director/ EMEA Operations, you will be responsible for the overall efficiencies' of the teams. You will increase profitability through developing, motivating and...
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Contact Handler
5 days ago
Southampton, United Kingdom Hampshire & Isle of Wight Constabulary Full timeComplete detailed crime reports ensuring all lines of enquiry are considered; - Submit detailed intelligence reports; - Assess risk; - Ensuring the public receives the required help and support, whilst handling potentially sensitive and upsetting matters with empathy and a calm attitude. * **About the Role** Acting as the front line of policing as one of...
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Aftersales Contact Advisor
15 hours ago
Southampton, United Kingdom KPI People Full timeAftersales Contact Advisor - Hedge End -Basic Salary - £22,000 -OTE - £31,000 (uncapped) -Over Performance Opportunity available -Full Training Provided -Please note: This role is to start from the next yearOur client, a car dealer group head office, based in Hedge End has the requirement for a Contact Centre Executive to join their high performing...
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Head of International Finance
2 weeks ago
Southampton, United Kingdom University of Southampton Full time**2009722RR** Head of International Finance Level 6 - £53,353 - £67,060 Full Time Permanent Do you want to make a difference? Are you able to provide the leadership, planning and strategic direction to support a world-leading university achieve its strategic aims during these exceptional times? The University of Southampton’s mission is to change...
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Head of School
7 days ago
Southampton, United Kingdom University of Southampton Full timeA founding member of the prestigious Russell Group, the University of Southampton has a global reputation for its passion and ability to work collaboratively in delivering world-class education, research, and innovation that makes a real impact on society’s biggest challenges. Our interdisciplinary thinking, inventive education, and cutting-edge,...
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Head of Content Design
2 weeks ago
Southampton, United Kingdom University of Southampton Full time**2097522CD** The base salary for this role is up to £51,805, any offer made above this will be made up with a market supplement allowance up to £5,000 depending on the successful applicant’s qualifications and experience. **About the role** This is a hugely exciting opportunity for a **Head of Content Design **who can manage a team of content...
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Head of User Research
2 weeks ago
Southampton, United Kingdom University of Southampton Full time**2097422CD** The base salary for this role is up to £51,805, any offer made above this will be made up with a market supplement allowance up to £5,000 depending on the successful applicant’s qualifications and experience. **About the role** This is a hugely exciting opportunity for a **Head of User Research** who can oversee the user research and...
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Head of Delivery
3 days ago
Southampton, United Kingdom University of Southampton Full time2097622CD The base salary for this role is up to £51,805, any offer made above this will be made up with a market supplement allowance up to £5,000 depending on the successful applicant’s qualifications and experience. About the role This is a hugely exciting opportunity for a Head of Delivery who understands how to lead a team and to help its members...
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Head of Delivery
2 weeks ago
Southampton, United Kingdom University of Southampton Full time**2097622CD** The base salary for this role is up to £51,805, any offer made above this will be made up with a market supplement allowance up to £5,000 depending on the successful applicant’s qualifications and experience. **About the role** This is a hugely exciting opportunity for a **Head of Delivery** who understands how to lead a team and to help...
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Head of Faculty Marketing
2 weeks ago
Southampton, United Kingdom University of Southampton Malaysia Full timeHead of Faculty Marketing role at University of Southampton Malaysia. We are looking for a strategic student recruitment marketing expert to lead our faculty marketing team in a full-time, permanent role. You’ll work closely with academic and professional services colleagues to develop marketing strategies that support institutional growth and collaborate...
