Service Operations Manager

1 week ago


Aylesbury, United Kingdom Utimaco Safeware AG Full time

Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability.Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption.Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits.Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives.Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures.Your profileBachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations.Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS).Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments.Experience with problem solving, incident analysis, and operational logging in secure service settings.Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems.Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset.We offerAn open and friendly corporate culture characterized by constructive and collaborative interaction.Support for your future plans with a company pension scheme (depending on country-specific circumstances).Flexible working model allowing you to organize your working day yourself.Additional benefits such as special payments or extra vacation days on anniversaries or other special occasions.Health insurance for overseas travel and private accident insurance for all employees.Utimaco's diverse and growing global team, including colleagues from 42 nationalities and 45 languages spoken.Do you feel addressed? Then we look forward to receiving a meaningful application stating your earliest possible starting date and salary expectations. #J-18808-Ljbffr



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