EMEA Programme Manager

Join to apply for the EMEA Programme Manager role at InsightInsight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35‑year foundation in hardware and software supply chain and deep expertise in cloud, data, AI, cybersecurity and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.Purpose of RoleThe EMEA Services Delivery function delivers professional and managed services to Insight’s clients across a broad range of technology and software offerings by employing methodologies and ensuring the delivery of a scaled and consistent client experience via the following centres of excellence (COEs):the Technology Solutions Group which takes responsibility for overall service strategy, solutions development and enterprise standard designs, processes, tools and automation, as well as complex deal solution leadership and vendor alliance strategy for the region;the Consulting Services team which leads on influencing clients and designing solutions, in partnership with clients and internal account teams, before planning and executing end‑to‑end engagements;the Digital Business Transformation team which designs and implements unique and innovative solutions to address and resolve clients business challenges and accelerate profitability and efficiency through adoption of applications, data, user‑experiences and change management;the Optimisation & Governance team which provides optimisation and compliance expertise and services to clients on‑premises or in the Cloud whilst maintaining cost efficiencies and savings;the Managed Services team which provides high quality and efficient customer support, automation, engineering, security and device management services across the assigned regions through multiple delivery centres;the Services Delivery Management team which is located in each country in EMEA and manages the client experience whilst maintaining commercial ownership of client engagements to ensure a truly client‑centric approach;the Services Business Operations & Transformation team which drives operational excellence and business improvements within all centres of excellence across the EMEA Services Delivery function.The EMEA Programme Manager resides within the Services Delivery Management area of the EMEA Services Delivery function, specifically, within Project Services. The EMEA Programme Manager may also act as a Player Manager.Key Duties & ResponsibilitiesResponsible for end‑to‑end delivery of large and complex programmes and projects including scoping, scheduling, costing, risk assessment, quality assurance and measurement of client satisfaction targets.Ensure programmes and projects are delivered successfully in accordance with Insight’s methodologies, processes and standards throughout the entire project lifecycle.Measure performance of programmes and projects as well as risk exposure, also ensure comprehensive project documentation is maintained centrally.Responsible for ensuring high‑level client satisfaction is achieved through strong delivery management and regular communication with clients and stakeholders.Execute programme and project contract change control and work closely with leaders where appropriate.Deliver all assigned programmes and projects to gross profit and/or revenue targets.Manage assigned resources, internal and external, to achieve programme and project success.Provide leadership and mentorship to members of the project team and other key stakeholders.Provide continuous improvement suggestions to Project Services leadership including advising on solutions to improve team efficiencies and/or performance.Provide support around tactical sales opportunities to account managers and/or sales teams when requested. May also be requested to support more strategic and high‑potential sales opportunities by their manager.Provide support to presales efforts to help drive sales when requested.Teach, train, coach and mentor teammates to promote teammate satisfaction and enable career progression.Team Management ResponsibilitiesManage and motivate a team of no more than five professionals to promote teammate satisfaction through mentoring, development, and career planning by creating a high‑performing team with a strong succession benchmark and enabling career progression.Manage day‑to‑day operation of programmes, ensure teammates hold the right competencies and knowledge to achieve and maintain vendor certifications, and also manage profitable growth whilst balancing utilisation requirements.Be accountable for articulating and aligning the functional strategy in line with that of the business by providing enough tools and resources to teammates to ensure optimum delivery of the strategy against Insight’s goals.About InsightWe believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes. Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity. Our average employee tenure is over six years. We strive to display our three core values of Hunger, Heart, and Harmony every day. Insight started in a garage in 1988 and has grown into a Fortune 500 company under the stewardship of Eric and Tim Crown.Application DetailsInsight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this time, please presume that your application was not successful. #J-18808-Ljbffr