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Administrator/Receptionist
2 weeks ago
Administrator/Receptionist York and Scarborough Teaching Hospitals NHS Foundation Trust (York Hospital, Wigginton Road, York, YO31 8HE) is seeking a part‑time (17 hours per week) Administrator/Receptionist for the Emergency Department. Job Summary We are looking for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital. This vacancy is part time (17 hours per week) and permanent. Applicants should have a passion for providing high quality customer service as the first point of contact to the department, and be able to thrive in a fast‑paced and sometimes unpredictable environment. Previous applicants need not apply. Responsibilities Registration of patients attending the Emergency Department. Providing a courteous and efficient reception service. Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines. Dealing with a variety of enquiries made in person or by telephone. Undertaking any other tasks as directed. Person Specification Qualifications (Essential) Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths. ECDL or equivalent (or proven working knowledge). Qualifications (Desirable) NVQ III or equivalent experience in general administration or Customer Service. Experience (Essential) Highly skilled in delivering customer‑based services in a face‑to‑face setting. Experience (Desirable) Previous experience of NHS administration services. Aptitude and Personal Qualities (Essential) Evidence of working as part of a team. Evidence of understanding of need for Confidentiality. Skills (Essential) Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients. Evidence of good verbal communication skills and interpersonal skills. Ability to cross‑reference information and pay attention to detail. Skills (Desirable) Experience of organising workloads and time management. Benefits Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants. 27 days holiday rising to 33 days (depending on NHS Trust service). A generous relocation package of up to 30% of salary (capped at £18k) for eligible roles. A variety of different types of paid and unpaid leave covering emergency and planned leave. Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme. NHS Car Lease scheme and Cycle to Work scheme. An extensive range of learning and development opportunities. Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers. Working Pattern Part‑time (17 hours per week). Flexible for nights, weekends, bank holidays and unsocial hours. Salary £24,937 to £26,598 a year pro‑rata. Contract Permanent. References and Disclosure Reference number: 419‑73300152‑A‑MY‑B. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure to the Disclosure and Barring Service will be required. Working for the Trust Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence. We welcome applications from everyone, and actively support access to flexible working from the start of your employment. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, supporting all Defence personnel. Employer Details York and Scarborough Teaching Hospitals NHS Foundation TrustYork HospitalWigginton RoadYork, YO31 8HEhttps://www.yorkhospitals.nhs.uk Job Contact For further information on working for our Trust please visit: https://yorkhospitals.pagetiger.com/hdjgxd. #J-18808-Ljbffr
