Care Navigator

We require Care Navigators to join our team, are you who we are looking for?We are a forward thinking, single practice PCN, based in Plympton and Ivybridge (Devon). We have a list size of 43,000 patients. This has allowed us to recognise the skills and knowledge within our Group and expand our team to offer our patients the best care. To ensure job security, the practice employs all members of the PCN.Are you someone who is dynamic, energetic and a positive team member that is passionate about patient care?The ideal candidate must have a flexible can-do attitude with excellent communication skills and able to provide clear effect support to patients. You must be able to work well with others and drive the non-clinical link in a multi-disciplinary team. This is an interesting and challenging role, pivotal to patient care.If you have the drive, ambition and energy to join a winning team, then we want youWe have the following shift pattern available: 26.25 hour postsMonday 8 - 1.15Tuesday 1 - 6.15Thursday 1 - 6.15Friday 8 1.15Main duties of the jobThe post holder will work as part of an MDT supporting the triage and signposting function for all consultation requests. Working the clinical team, you will act as care navigator for our patients, making basic need assessments to identify appropriate services and support to meet their care needs.About usBeacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, , Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services.If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you.Job responsibilitiesKey tasksProcess and effectively signpost patients to the appropriate healthcare services and to appropriate local services: this requires awareness and knowledge of services/ providers and how to direct people toward themProcess patient requests for appointments, performing an assessment of patients needsInitiate contact with and respond to requests from patients, team members and external agenciesEnter appropriate coding data on SystmOne where requiredInput data into the patients healthcare records as necessaryManage all queries as necessary in an efficient mannerCarry out system searches as requestedSupport sifting clinical staff with general tasks as requestedUndertake all mandatory training and induction programmesMaintain and monitor all online requests are action in a timely mannerSupport Care Navigators, providing cover during staff absencesOrganisation of patient contacts considering symptoms and priority flagsTo be able to work autonomouslyMaintain a clear sense of role and responsibility within a teamProcess online consultations requests for appointments, visits, medication support and telephone consultations.Identify the care and support needs of the patients and ensure there are signposted correctlySupport patients to utilise support links and other services when requiredProvide coordination and navigation through relevant pathways, liaising with all stakeholders as appropriate, accessing & auditing IT systems to ensure relevant information is available.Access up-to-date, accurate information for a range of services to provide support for an individual and where appropriate carersInitiating contact with and responding to, requests from patients, team members and external agenciesCommunicate clearly and sensitively with patients, family members and other professionalsAdapt communication style and method to best support patient preference and needOther tasks:Undertake a variety of System One tasks to assist in the smooth running of the service.Responding to system wide alerts.Contributing to the development and improvement of services to patients.To assist your colleagues in learning new procedures and offering support across the team when required.Assist in devising and getting agreement on multi-agency guidance to support the MDT function.Personal/Professional DevelopmentThe postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.To partake in and help build on bespoke training for the Care Navigation service alongside Clinical SupportCommunicationThe postholder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team membersCommunicate effectively with patients and carersRecognise peoples needs for alternative methods of communication and respond accordingly.QualityThe postholder will strive to maintain and improve quality within the practice, and will:Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervisionContribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performanceWork effectively with individuals in other agencies to meet patients needs.Contribution to the implementation of servicesThe postholder will:Apply practice policies, standards, and guidanceDiscuss with other members of the team how the policies, standards and guidelines will affect own workParticipate in and complete audits where appropriate completing reports to detail theseAssist in devising and getting agreement on policies and protocols with multi-agency guidance to support the MDT functionThe details contained in this Job Description are not exhaustive and may change as the post develops.Health and SafetyEnsure all members of staff comply with the Groups health and safety policyCarry out risk assessments to comply with current Health and Safety legislationEnsure any health and safety concerns are reported to the Operations ManagerTo be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).Equality and DiversityThe post-holder will support the equality, diversity and rights of patients, carers, and colleaguesAct in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislationRespecting the privacy, dignity, needs and beliefs of patients, carers, and colleaguesBehaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities, and rightsThe details contained in this job description are not exhaustive and may change as the post develops.Governance:Identify and record risks and issues, developing contingency plans with service and contract leadsEnsure the PCN is compliant with health and safety policies and procedures to reflect current best practiceEnsure that the PCN board and Clinical director adhere to the governance structure as set out in the network agreementConfidentiality:To maintain confidentiality of information acquired while undertaking duties for the practice.The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.In the performance of the duties outlined in this job description, the postholder will have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.Any breach of confidentiality will be regarded as gross misconduct.Training:Undertake all mandatory training and induction programmes, and ensuring all mandatory training is maintained and up to datePerson SpecificationQualificationsEvidence of a good general standard of education at GCSE level or equivalentNVQ Administration level 3 or equivalent level of experience.Active Signposting or Care Navigation Training QualificationCustomer Service QualificationExperienceExperience of working in Primary CareExperience of working with the publicExperience of working in a busy environmentAn understanding of Clinical TerminologyKnowledge of the GDPR and how this is applied in practice.Understanding of different patients and carer groups and needs.Awareness of the importance of safeguarding and procedures.Be aware of confidentiality and data protection when handling sensitive information.Completing audits.Data analysis and reporting.Demonstrate awareness and basic understanding of safeguarding vulnerable adults, end of life care, the needs of older adults and mental health conditions and symptoms (including dementia)Understand the basic principle of self-care for peopleExperience of working in within a General Practice environmentUp-to date knowledge of services and health resources in the local area.Good working knowledge and experience of using System One.Skills and OtherAble to travel between sites when requiredDemonstrate willingness to learn and develop within the roleThe candidate must demonstrate an understanding of our valuesEffective communication and interpersonal skills (Written and Oral)Good level of computer literacyAbility to co-ordinate Multidisciplinary teams to a desired end goalEffective time Management (planning and organising) to be able to meet strict deadlinesAbility to follow clinical Policy and ProcedureAbility to deal with sensitive issues often within hostile or emotional situations.Ability to use own initiative and work under minimum supervision and determine own workload.Able to work well as part of a team.Evidence of problem solving and improving processesRecognise own development needs and identify how these may be metConfidence in ability to understand practice policy and protocolsUnderstanding of databases, coding, and extraction of data for reporting purposesSensitive and empathetic in distressing situationsDemonstrable experience of using System One; ability to maintain the appointments system and make changes when appropriateDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr