Online Manager

7 days ago

Wigan, United Kingdom Asda Stores Ltd Full time

OverviewJob Title: Online ManagerLocation: WiganEmployment Type: Full timeContract Type: PermanentShift Pattern: DaysHours per Week: 45Salary: Competitive salary plus benefitsCategory: Store ManagementClosing Date: 11 December 2025What you’ll doAs the Online Manager, you’ll lead the store’s online shopping operation—ensuring customers receive a fast, accurate, and friendly service whether they choose home delivery or click & collect. You’ll oversee the picking, packing, and dispatching of online orders, making sure every item meets our quality standards, and every delivery is on time. You’ll manage a team of personal shoppers and delivery drivers, ensuring they’re motivated, well-organised, and focused on delivering a brilliant customer experience. You’ll also use data and insight to manage volume, improve efficiency, and respond to customer feedback.What makes a brilliant Online ManagerCustomer-focused: You understand the importance of convenience and reliability in online shopping and deliver it consistently.Operationally strong: You’re confident managing logistics, order fulfilment, and delivery schedules in a fast-paced environment.Tech-savvy: You’re comfortable using systems and data to track performance, manage capacity, and solve problems.Leadership: You lead by example, support your team, and create a culture of accountability and service excellence.Detail-oriented: You ensure accuracy, freshness, and quality in every order.Adaptable: You thrive in a dynamic environment and can flex to meet changing customer demand.What you’ll bring: Experience managing or supervising in a retail or logistics environment.Strong organisational and planning skills.A passion for leading teams and delivering great service.Confidence using technology and data to drive performance.Flexibility to work a range of shifts, including early mornings, evenings, and weekends.Everything you’ll loveAlongside a competitive salary, you'll get lots of other great benefits too, including:Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated userDiscretionary company bonus schemeAccess to an enhanced electric car schemeFree eye test for you and your nominated userDiscounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown CoverStream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much moreCompany pensionWellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement supportAsda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebratedExcellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.Colleague recognition programmeSpecial offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas #J-18808-Ljbffr

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    2 weeks ago

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