Patient Welfare/Cashiers Officer

Responsibilities Working as part of a team to provide and maintain an efficient and effective cashiering service for patients and staff, in accordance with standing financial instructions. This involves the administration of all hospital, patients' monies and community teams' petty cash, and ensuring that the float/petty cash is balanced daily. A high level of attention to detail is essential. Providing a benefits advisory service ensuring that service users have support with queries relating to Universal Credit and Personal Independence Payment. The post holder will be expected to be aware of any changes in the benefit system and use this knowledge to assist service users. Having day‑to‑day responsibility for the running of the Welfare Service and safekeeping of service user’s property. Administering the onsite parking system for NELFT staff and visitors. The post holder will consistently deliver a ‘client focused’ service which promotes good customer service and effective working relationships. We welcome your application even if you do not meet all the criteria listed in the person specification. Please apply as soon as possible as some posts close early to limit the number of applications. Certificates of Sponsorship Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles. Please check your eligibility under the UKVI points‑based system. When calculating the basic salary for sponsorship, HCAS (High‑Cost Area Supplement) is not included to ensure fairness and consistency within our Trust. Use of AI Please see attached document regarding acceptable use of AI during the recruitment process. Benefits A long‑standing and award‑winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff. A commitment to supporting colleagues to achieve a work‑life balance, through flexible working opportunities and our efforts to support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors. Detailed information about our wellbeing and benefits offer can be found in this link. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern. Supporting our Armed Forces We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans, reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp. Joining #TeamNELFT Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas. The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for five consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT. Find out more about NELFT careers and what makes our Trust a great place to work, in this video. Working with our colleagues, patients and carers we have co‑produced three new values that we aim to embed within our culture here at NELFT. We are kind. We are respectful. We work together with our communities. These three values help us to strive to provide the best care by the best people. Probationary Period This post will be subject to a probationary period. High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,714 and a maximum payment of £5,941 - per annum, pro rata for part time). #J-18808-Ljbffr