Knowledge Management Program Manager – Content Acquisition

Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity Deloitte’s clients expect the best we have to offer from our breadth and depth of global experiences.Sales and delivery content, contributed and accessed through Deloitte’s global knowledge management system, is critical to capturing our competitive advantage and harnessing the power of generative AI.The Knowledge Management Program Manager - Content Acquisition will lead content acquisition strategies and programs across the EMEA region, balancing short-term knowledge contribution goals and initiatives with the development of long-term, sustainable processes. These processes will be seamlessly integrated into business operations and tools to ensure ongoing impact and scalability. The Knowledge Management Program Manager - Content Acquisition will: Support the definition of knowledge sharing targets and programs specific to the EMEA region and its Member Firms. Optimize use of KX Dash to acquire targeted content by scaling best practices. Serve as the account owner for select clients within the CoRe Knowledge Services (KS) account alignment program in the EMEA region, driving account-level knowledge contribution by fostering strong relationships. Provide structured, programmatic support to KS Industry Knowledge Leaders for the accounts they manage across the region. Analyze contribution metrics for EMEA and drive action planning. Lead or support geo-specific contribution pilots (e.g., scraping/mining, integration with MF specific tools or technologies). Collaborate to define and execute long-term MF contribution strategies for sales and delivery content. Connect to your skills and professional experience Experience: Relevant knowledge management, business or client enablement, or a related field, or equivalent within a global or professional services context. Education: Bachelor's or equivalent degree in Business, Communications, Library Sciences, Learning, or equivalent, or a related discipline. Knowledge of the professional services sales and delivery lifecycle and key supporting processes and systems in play in the region of work (EMEA). Experience acting as a change agent, influencing stakeholders, teams and individuals positively. Tenaciously curious and analytical; ability to leverage data to recommend impactful approaches and solutions. Experience with repository management, intranets/portals, or collaborative tools a plus. Experience organizing and providing work direction to team members a plus. Connect to your business - Enabling Functions Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable." – Deloitte employee Our hybrid working policy You’ll be based in UK Wide with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers #J-18808-Ljbffr