Credit Controller

Requisition ID2281-Posted -Finance-Finance- External Location (1) -Finance Basingstoke, with travel to our St James's office when required The job in a nutshell The objective of this role is to help the business control the level of customer debt by helping collect payments as they fall due, supporting other credit controllers in executing best practices on debt management processes and ensuring we appropriately leverage the full capability of our ERP system. This role is important for building and maintaining a long-term relationship with our customers by helping to keep them informed on balances, resolving queries and generally supporting initiatives to prevent payments from becoming overdue. While this role does support internal stakeholders and administration, it will also require customer-facing dialogue. Who you will work with Internal: As a support function, you will need to work cross-functionally with the Fine Wine sales team, Credit Control, Accounts Receivable and other support teams like Customer Services and BBX. External: Communicating with Customers by phone, letter or email. At times, other external stakeholders. What you will do The most significant responsibilities are: Collection / Debt Management Debt ledger includes private & business customers Support regular credit control meetings with PCM to review account status & drive actions to resolve outstanding queries Maximise Cash Collections through executing processes for contacting customers and broader initiatives, and adopting new technologies to facilitate payments Provide copies of invoices and statements on request from Customers or internal stakeholders Reconcile customer accounts and allocate cash where applicable Answer customers' general incoming phone and email queries Taking credit card payments Adding and removing holds on customer accounts and releasing held orders Process Improvements Work with the Credit Controllers to identify & help map process improvements to create efficiency & increase collections Support use of system controls, including credit limits review, ‘e-Shots’, robot charging, order release, payment card management and supporting the implementation of system developments Team E-Mail Inboxes To ensure e-mail traffic is managed effectively, appropriately tagged, allocated and meets our Service Level Agreements Reporting email volumes on a weekly and monthly basis To review, identify root cause and help implement improvements to reduce the volume of incoming e-mails and ensure response times SLA’s are met Working collaboratively with Customer Service /Business Support team to share trends and insights Unallocated Cash Assist with investigation into any unallocated cash Identify issues resulting in unallocated cash, ensuring remittances are received and processed efficiently Credit Limit Review Quarterly review of credit Limits & payment terms to align with Credit Agency ratings, purchase history and payment history Help support credit controllers to **escalate overdue debt to insurers** Customer Credit Card Consent Files To ensure the customer's Credit Card Files are up to date and valid to auto-charge What you will bring to the role Experience / Achievements Experience of working within an account collections environment, whether it’s Accounts Receivable or Credit Control Have used SAP to manage and monitor debtor’s ledger Can follow processes, with an appetite to follow up on queries and pay attention to detail Proven record of going the extra mile to deliver exceptional service levels for customers or stakeholders SAP Hybris E-commerce Have worked within a High Net Worth / Private Client environment Your Skills, Knowledge and Behaviours Confident, authentic personality who can remain calm and balanced under pressure Approachable demeanour and assertive when necessary Delivering collaborative change within a commercial/retail environment Building trusted relationships and engagement with Stakeholders A positive attitude and open-minded Working with external credit risk agencies and insurance underwriters to monitor debtor risk levels We support our colleagues with a wide range of benefits: you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP),generous Employee discount (up to 40% off products), and many more. N.B.We reserve the right to close a vacancy before the closing date in the event ofan overwhelming response or a change in business priorities. #J-18808-Ljbffr