Customer Service Coordinator
1 week ago
Customer Service Coordinator (FTC) DS Smith – Burscough, England – Fixed‑term contract to cover maternity leave with start as soon as possible. Overview Primary internal point of contact for a defined customer base, working with internal and external teams to achieve business objectives and service goals. Deliver world‑class customer service in a fast‑paced environment to delight customers and grow our business. Key Responsibilities Handle day‑to‑day customer enquiries and manage orders through the supply chain. Co‑ordinate artwork preparation in liaison with external suppliers, seek prompt artwork approval and order tooling to meet production timelines. Analyse customer forecasts and forward‑plan stock replenishment orders to meet pending demand while balancing stock levels. Process new and repeat customer orders within agreed lead dates and service level agreements; up‑sell to encourage further business. Acknowledge and resolve customer complaints in line with procedures, following through to satisfaction. Maintain accurate customer account documentation, price lists and account notes. Collaborate with the team and cross‑departmental colleagues to improve service offerings, challenge and develop processes. Qualifications Educated to A‑level standard or equivalent experience. Experience in a fast‑paced customer service role; manufacturing environment desirable. Proficient in Microsoft Office and Excel; meticulous attention to detail. Excellent written and verbal communication skills; passion for delivering exceptional customer service. Ability to effectively manage workload and work with Integrated Business Systems. Core Values / Qualities Caring, Challenging, Trusted, Responsive and Tenacious – demonstrate these values in the workplace. Health & Safety Own health and safety while at work; raise unsafe acts and report incidents to management. Commitment to Diversity DS Smith is an equal opportunity employer; we welcome applicants from all backgrounds. #J-18808-Ljbffr
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