Enrollment Outreach Officer

Student Recruitment Advisor Department: Student RecruitmentLocation: GreenfordType of Contract: Permanent We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students, guiding them through the admissions process and facilitating their transition to enrolled students while providing exceptional customer service. This role is not eligible for visa sponsorship. Responsibilities Track enquiries, applications, admissions data and manage student recruitment pipelines. Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries and outcomes. Communicate with prospective students via phone calls, emails and virtual platforms to engage and nurture leads. Provide information, advice and guidance on Student Finance and available financial support to address learning barriers. Assist with special projects and initiatives related to student recruitment and enrolment management as needed. About You Sales acumen: Identify the needs and goals of prospective students and recommend suitable programmes; use effective selling techniques to achieve enrolment targets. Communication skills: Effectively communicate with prospective students through in‑person, phone, email and other channels. Customer service skills: Provide exceptional service by addressing enquiries, concerns and needs in a timely and professional way. Active listening: Listen attentively to prospective students’ needs and respond with tailored solutions and support. Closing skills: Guide students through the enrolment process, overcome objections and secure commitments and enrolments. Time management: Prioritise tasks, follow up with leads and meet recruitment goals within deadlines. Goal orientation: Set ambitious targets and work to achieve or exceed them while maintaining a focus on student success and satisfaction. Resilience and persistence: Maintain motivation to meet recruitment targets in the face of rejection or challenges. Program knowledge: Maintain in‑depth knowledge of GBS programmes, including course content, admissions requirements and career outcomes. Benefits 25 days annual leave plus 8 public holidays. 1‑day extra leave per year of service, up to a maximum of 5 days. Workplace pension scheme. Tuition reimbursement for career development courses. Flexible benefits such as Cycle to Work, Workplace Nursery and Techscheme. Perks@Work discount platform, wellbeing centre and more. Reward and recognition programme. £500 award for employee referral scheme. Discretionary annual performance bonus. “GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. #J-18808-Ljbffr