On-Site Support Engineer

2 weeks ago

Sale, United Kingdom Venom IT Full time

On-Site Support Engineer | Based out of Venom IT Office in Sale | £25,000 + Excellent Benefits

Join one of the UK’s fastest-growing cloud service providers and take your IT career to the next level

At Venom IT, we don’t just keep businesses online — we power their success through cutting-edge technology, cloud innovation, and world-class support. We’re now looking for a proactive, hands-on On-Site Support Engineer to join our growing technical team in Sale.

If you love being on the move, solving problems face-to-face, and working with a variety of technology every day, this is the role for you.

What’s In It For You:

23 days’ holiday + bank holidays
Birthday day off – paid
Private Medical Healthcare (mental health, optical & dental cashback)
Gym membership & Reward Gateway discount scheme
Length of Service bonuses and career development opportunities
Auto-enrolment pension
Free onsite parking
Quarterly socials & annual Christmas party
Key Responsibilities of the On-Site Support Engineer:

Installing, configuring, and supporting PCs, laptops, and tablets to company specs.
Troubleshooting hardware and software issues with speed and precision.
Onboarding new users using Active Directory and company systems.
Managing internet connectivity setups, including phone hotspots and modems.
Supporting both local and remote users in a Windows environment.
Performing IMAC tasks (Install, Move, Add, Change) and maintaining accurate ticket records.
Travelling to client sites (50%+ of your time) – a company vehicle will be provided wherever possible.
Occasionally working after-hours to keep clients running seamlessly.
What We’re Looking For:

1–3 years’ experience in IT user support (hardware/software).
A strong understanding of Windows OS, networking, and server environments.
Great communication skills – confident, professional, and personable.
Excellent troubleshooting and analytical ability.
A positive, adaptable, and detail-focused attitude.
A full UK driving licence (essential for site visits).
Bonus points if you have experience with:
Network cabling, data centre support, or internet connectivity troubleshooting.

Why Join Venom IT?

We’re an established, fast-growing cloud and cybersecurity MSP based in Sale, delivering secure, high-performance IT solutions to clients across the UK. You’ll be part of a close-knit, forward-thinking team that’s passionate about technology, teamwork, and continuous learning.

This is more than just a job — it’s your chance to grow into a trusted IT professional with a company that rewards initiative, skill, and energy.

Ready to take your IT career out on the road?
Apply today and become a key part of Venom IT’s on-site support team

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