11695 - Operational Support Grade - HMP Isle of Wight (Prison Support Role)

Overview PLEASE NOTE Driving duties are an essential part of the OSG role at HMP Isle of Wight and therefore candidates are required to hold a full, valid UK Driving Licence. As an Operational Support Grade you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running. Salary & Benefits £29,432 per annum inclusive of a 20% unsocial working allowance for nights, evenings and weekend shifts. Annual leave: 25 days on appointment, increasing to 30 days after 10 years’ service (pro‑rata basis). 9 days bank, public and privilege holidays. Benefits include: Paid Level 2 apprenticeship in customer service. Generous Civil Service pension scheme. Season ticket loans, retail discounts, Cycle to Work scheme. Employee Assistance Programme. Hours & Shift Pattern You will work an average of 37 hours per week on a rolling shift pattern. This will include working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance). The frequency of night shifts will vary by establishment and can be discussed at interview. Key Responsibilities Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios. Control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported. Visits: book visits; identify and process visitors on arrival, escort them if required. Censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining evidence preservation. Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for. Reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x‑ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage. Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free‑flow movement. Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle. Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office. Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors. Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents. Success Profile Behaviours Communicating and Influencing Managing a Quality Service Interview Process The interview will be a blended nature consisting of behaviours and experience. It is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work. Language & Merit The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh. This is a ‘merit’ vacancy. Successful interview candidates are added to a merit list that remains valid for 12 months. Positions are offered to those with the highest scores first. #J-18808-Ljbffr