Service Desk Manager

6 days ago


Bracknell, United Kingdom TD SYNNEX Full time

Why Choose TD SYNNEX : As a Fortune 500 global corporation, operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently. About the role : As a Service Desk Manager, you will lead an international team of 24 / 7 desk service engineers. This is a hybrid office‑based role working. The role is to ensure the effective quality operation of the 24x7 customer TechCARE support desk providing management and operational supervision of the staffing and shift working to ensure continued service operation. The position is accountable for the management, development, and continuity of service on the desk. Team description : The 24x7 Engineer answers and logs technical support calls for a variety of networking and security products. Using fault trees and knowledge support materials, the 24x7 Engineer gathers information in conjunction with the client to investigate and isolate the fault, be it hardware and / or software, escalating faults beyond their experience or knowledge to Senior Support Engineers and the Vendor Support Desks. What you'll do : Managing and optimizing the 24x7 service desk shift rotation Process design, implementation, documentation, and development. HR and operational management of the 24 / 7 service desk team Customer escalation and major incident management Drive continual improvement through KPI and Audit design, development, implementation, monitoring and managing. People development through mentoring & training Contribute to the design and implementation or new services What we’re kindly looking for : Relevant experience in leading support teams (3-5 years in a similar role) Awareness of enterprise technologies Computing or Networking recognized Certification (e.g. CompTIA Networking+, JNCIS, CCNA) What We Offer : We provide competitive compensation with regular annual salary reviews. Hybrid work - (2 days at the office, 3 days at home) We value continuous learning and provide a clear progression plan. We provide comprehensive benefits including paid leave, retirement plans, and more. What’s In It For You? Elective Benefits : Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career : Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on‑demand courses. Elevate Your Personal Well-Being : Boost your financial, physical, and mental well‑being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion : It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer‑to‑peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization : Network with other new co‑workers within your first 30 days through our onboarding program. Connect with Your Community : Participate in internal, peer‑led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. #J-18808-Ljbffr



  • Bracknell, United Kingdom Cerco IT LTD Full time

    **Job title**:Field Resource Controller (Secure Engineering Control Centre) **Location**:Bracknell Are you positive with a creative attitude that can work as part of a team? Can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements? Do you have experience of IT support, incident resolution customer...

  • Team Lead

    3 hours ago


    Bracknell, United Kingdom Connect44 Full time

    **Position **Overview****: Connect 44 are looking for a Team Lead to join our Service Desk Team based in Bracknell **Job location**:United Kingdom, Bracknell, Berkshire*** **Available Positions**:1 position **Job type**:Permanent **Job Ref. Number**:TLSDBO Description - Work as part of a split shift pattern (6am - 3pm / 10am - 7pm weekdays + weekend...

  • Service Desk Analyst

    3 weeks ago


    Bracknell, Berkshire, United Kingdom Fujitsu Full time

    Job Description Service Desk Analyst Location: Bracknell (On-site) Our purpose is to make the world more sustainable by building trust in society through innovation. As a Service Desk Analyst you will contribute to this by ensuring our people have reliable, secure, and efficient IT systems that enable them to deliver critical services with confidence. We are...


  • Bracknell, United Kingdom Connect44 Ltd Full time

    Main activities and tasks: Manage the process of assessing new applicants accreditation or re-accreditation, enabling them to access telecommunications sites Manage the data and records of new and existing telecommunications engineers and users Issue access cards and provide access to vetting services for certain staff required to access higher security...


  • Bracknell, Berkshire, United Kingdom Fujitsu Full time

    Service Desk Analyst Our purpose is to make the world more sustainable by building trust in society through innovation. As a Service Desk Analyst you will contribute to this by ensuring our people have reliable, secure, and efficient IT systems that enable them to deliver critical services with confidence. We are seeking a dynamic Service Desk Analyst to...


  • Bracknell, United Kingdom TD SYNNEX Full time

    A leading global technology distributor in Bracknell is looking for a Service Desk Manager to lead a 24/7 support team. The role involves optimizing operations, managing incidents, and fostering team development. Candidates should have 3-5 years of experience in a similar role and relevant certifications. This hybrid position offers competitive compensation...


  • Bracknell, United Kingdom Reliance High Tech Full time

    We are looking for a Customer Service Administrator to provide outstanding Customer Service to our clients to work within our Customer Service Centre based in Bracknell. The role is varied and fast paced whilst equally rewarding working on your own and with the team to resolve issues. This is a full-time role Monday - Friday 40 hours a week with varied...


  • Bracknell, United Kingdom Reliance High-Tech Full time

    Customer Service Administrator Closing Date: January 31, 2026 About Us Reliance High-Tech / Reliance Protect is the UK’s largest independent integrator/installer of security solutions / lone worker solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist...


  • Bracknell, United Kingdom CPL Specialist Full time

    We have an exciting opportunity for an experienced **Service Desk Analyst** to join us. This position will suit someone with great customer service skills with the ability to work well under pressure in a fast-paced environment. This is a veryvaried role as we provide IT support to the whole of the company including all Shops, all Head Offices, Fulfilment...


  • Bracknell, United Kingdom IT Talent Solutions Ltd Full time

    Service Desk Analyst / Software Support Analyst / IT Support Analyst required for my client based in Bracknell for a permanent role - salary £23-26k Hours: This role is based on a rotational shift pattern, working between the hours of 06:00-22:00, including either a Saturday or Sunday once every other week. You will get a nother day off in lieu. Shifts will...