Business Leader

Position: Crematorium Business LeaderLocation: Bentley Crematorium, Brentwood, EssexJob Type: Full-Time, PermanentSalary: £40,000 - £45,000 per annumAre you a commercially astute and people-focused leader ready to make a difference in a meaningful sector? We're looking for an inspiring and proactive Business Leader to manage and grow operations at our Bentley Crematorium - ensuring exceptional service for families, strong team performance, and sustainable business results.As the key leader at your crematorium, you'll oversee every aspect of the site - from service delivery and standards to community outreach and revenue generation - all while ensuring care, dignity, and professionalism at every stage.Why This Role MattersAt CMG, we believe that every farewell should be delivered with compassion, respect, and the highest standard of care. As a Crematorium Business Leader, you'll ensure these values are honoured every day - by leading your team, supporting families, and embedding a culture of excellence across all cremation services and memorial offerings.The RoleThis is a high-impact role where your leadership will drive both operational success and customer satisfaction. You'll be responsible for leading your team, overseeing day-to-day operations, and ensuring all cremations, services, and site standards meet the needs of families and the wider community.Key ResponsibilitiesLead all aspects of crematorium operations, ensuring exceptional service and legal complianceManage and support your team, including Crematorium Assistants, Ground Staff, Memorial Consultants and Admin staffOversee daily scheduling, chapel coordination, and the cremation process with dignity and precisionAlways ensure respectful and professional care for the deceasedDevelop and implement marketing strategies to raise awareness and increase memorialisation uptakeMonitor financial performance, cost control, and resource allocation to ensure profitabilityBuild strong relationships with funeral directors, clergy/celebrants, and local stakeholdersUphold high standards of Health and Safety, environmental compliance, and site presentationEnsure compliance with FCA standards for all pre-need funeral and memorial plansAbout YouWe're Looking For Someone WhoHas a strong background in team and operational managementLeads with empathy, integrity, and professionalismUnderstands the importance of delivering service excellence in emotionally sensitive settingsHas strong commercial awareness and confidence in managing budgets and KPIsIs a confident communicator, both with staff and members of the publicIs comfortable using systems and tools for scheduling, reporting, and complianceCan work autonomously and make sound decisions under pressureDesirable experienceExperience managing crematorium, cemetery, or other service-based facilitiesStrong understanding of environmental and legal regulations in the cremation sectorKnowledge of memorialisation products and crematoria-based customer servicesWhat We OfferA meaningful leadership role with real community impactFull training and support from regional and central teams25 days annual leave + bank holidaysCompany pension, life assurance, and employee assistance programmeBUPA private healthcare (Self)Annual company bonusWhat are the next steps?If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, simply click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps.About UsWe are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.FCA StatementWe're regulated by the FCA, so some roles may be subject to background checksEquality, Diversity and Inclusion StatementWe know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know.Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. #J-18808-Ljbffr