Supervisor (Solicitor / CILEX Lawyer) - Vehicle Hire and Damage

Supervisor – Vehicle Hire and Damage Department: CSG – Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage) Location: Newport Application Deadline: 28 November 2025 DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Newport. Our Credit Hire team works with over 40 insurance companies and self‑insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end‑to‑end solution, and also provides pre‑emptive advice on these issues whilst assisting clients to formulate their own strategies. The team manages credit hire claims from single‑track to multi‑track, including fraudulent credit hire claims. We also handle liability, indemnity and associated losses, including personal injury, credit repair and diminution. Our approach is progressive and market‑leading, tackling claims from a litigation perspective while tracking and analysing behaviours and trends to provide insurers with bespoke strategies and drive change in market behaviours. Why join our credit hire team? Given the size of the team and the number of clients we work with, there is a real opportunity for growth and development. Progression can be technical, built on client relationships or a move to a supervisor or managerial role. We actively encourage and support professional funding for further qualifications such as Cilex or solicitor qualification. While we work hard, we offer genuine flexibility in when and where you work to allow you to meet personal and professional commitments. What you will do Direct supervision and management of a small team of handlers responsible for volume‑litigated credit hire cases. Through effective supervision and support of fee earners, you will be accountable & responsible for: Technical supervision of claims All interim and performance reviews, including probation reviews Absence management Cascading and communicating information from senior management Motivating and engaging the team, as well as overseeing their well‑being Coaching the team and providing support to develop their members and progress through the career framework Monitoring team financial performance and ensuring targets are hit Ensuring files are run pro‑actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met Ensuring fee earners carry out work effectively to meet client needs and commercial requirements of the firm Addressing and managing any emerging risk or compliance issues raised within a case in conjunction with the Team Partner in the first instance Effective allocation of work amongst the team to match skills and technical knowledge, ensuring work is carried out profitably for the firm and client Raising and dealing with any complaint or any escalated risk or compliance issue appropriately Additionally, you will be responsible for: Acting as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience; supporting marketing and business development activity within the team (e.g., attending marketing events, client training, clinics and shadowing days). Handling a small caseload of mixed‑value pre‑litigated & litigated credit hire claims. Maintaining awareness of the firm’s strategies and plans. Maintaining and developing technical knowledge through attendance at training sessions and reading relevant publications. Confidential information will be handled in line with the firm’s data security protocols. Who you are Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a credit hire motor environment (other supervision experience considered). Demonstrable experience of handling a caseload that includes credit hire, personal injury or similar case types. High level of personal compliance with client SLAs, protocols and KPIs. Good people‑management skills, including the ability to motivate, coach and mentor team members at all levels. IT literate with a good working knowledge of Excel and Word. Strong prioritisation & organisational skills, organising own time and identifying priority tasks. Analytical skills: the ability to critically evaluate factual evidence, identify anomalies. Commercial sense: ability to decide when pursuing a legal principle is worthwhile. Interpersonal skills: ability to engage teams, speak to customers on the phone and meet clients. Resilience: standing ground in telephone negotiations and receiving feedback. Aptitude to learn: retaining knowledge and applying new skills. Good oral and written communication skills. What's in it for you High levels of flexibility and a great work‑life balance. Well‑rounded remuneration package (private medical insurance, income protection insurance, discounted gym membership, amongst many other benefits). Opportunities for growth and progression, including professional funding. In‑person and remote social events. Opportunity to get involved in ESG activities. We are dedicated to building a diverse, inclusive and authentic workplace, aligning closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. We are happy to talk flexible working with our Flex Forward scheme. Encourage discussion of flexible working during the hiring process. Note for Recruitment Agencies DAC Beachcroft manages all vacancies via in‑house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL). Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams will not be accepted, and no fees will be payable. For PSL queries, please contact: recruitment@dacbeachcroft.com or csgrecruitment@dacbeachcroft.com. #J-18808-Ljbffr