Field Service Engineer

2 days ago

Glasgow, United Kingdom A&O IT Group Full time

Field Service Engineer - IT Support Join to apply for the Field Service Engineer - IT Support role at A&O IT Group. 2 days ago – Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. LOCATION: Glasgow and central belt. Work vehicle and fuel costs are provided. 6 month rolling contract. Key Responsibilities Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware. Diagnose and repair devices to board level with accuracy and efficiency. Deliver Level 1 desk side support for Windows-based systems. Perform hands‑and‑feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates in service systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. Must Haves Full UK driving licence with no more than 6 penalty points. Legal right to work in the UK. No restrictions that would preclude gaining UK Security Clearance (SC). Flexibility to work variable start and finish times depending on business needs. Skills & Experience Proven experience as a printer and MFP engineer, including repair to board level. Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell). Hands‑on experience providing desk side support (L1) for Windows environments. Experience with hands‑and‑feet network support, including replacing switches, patching, and hardware swaps. Strong problem‑solving skills and ability to work independently. Excellent communication and customer‑facing skills. Desirable Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.). Experience working in field service roles covering multiple customer sites. About Us A&O IT Group is an award‑winning, fast‑growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK. Seniority level Entry level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at A&O IT Group by 2x. Get notified about new Field Services Engineer jobs in Glasgow, Scotland, United Kingdom. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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