Team Leader, Customer Service- Temporary Contract

13 hours ago

Chester, United Kingdom WSA – Wonderful Sound for All Full time

Team Leader, Customer Service – Temporary Contract Join us to apply for the Team Leader, Customer Service – Temporary Contract role at WSA – Wonderful Sound for All. Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we are accelerating our business transformation to reach more people, more effectively. Step into a role that lets you make a real impact while gaining experience in team leadership. As the Team Lead for the Customer Service Team, this 12‑month maternity cover gives you the chance to lead, coach, and elevate a high‑performing team—without needing decades of management experience. You’ll drive KPIs, own key customer touchpoints, and shape service quality across multiple channels. If you’re ready to level up and prove your leadership potential, this is the perfect place to do it. What You Will Do Act as the primary contact for B2B customers across phone, chat, and case management channels. Provide Level 1 support, resolving inquiries and escalating issues according to established procedures. Maintain accurate customer and interaction data within the CRM system. Confidently advise customers on multi‑brand product portfolios and provide effective troubleshooting solutions. Manage complaints in line with regulatory requirements and deliver a high standard of service. Train and support customers based on their specific needs. Monitor and develop team members through feedback, coaching, and targeted skill development. Identify process improvement opportunities and share recommendations with management. What You Bring Customer‑facing or call centre experience. Proven experience leading teams, including coaching and supporting team members. Track record of setting, maintaining, and achieving both personal and team KPIs. Ability to maintain accurate CRM data to support reporting and trend analysis. Personal Competencies Ability to quickly learn and navigate complex product portfolios.Highly motivated and driven to deliver an exceptional customer experience in every interaction. Strong attention to detail with a consistent, quality‑focused approach. Benefits At WSA, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can’t wait to hear from you. WSA is an equal‑opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self. #J-18808-Ljbffr

  • Team Lead, Customer Service- Temporary Contract

    21 hours ago

    Chester, United Kingdom WSA – Wonderful Sound for All Full time

    Team Lead, Customer Service- Temporary Contract Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more...

  • Customer Service Team Leader

    5 days ago

    Chester, United Kingdom The Business Connection Full time

    Customer Service Team Leader (12-month contract) Chester £29,000 Our client is seeking a dynamic and motivated Customer Service Team Leader to lead their multi-brand Customer Service team. The Customer Service Team Leader will support the Management team, ensuring that all customer queries are handled to the highest standards where service excellence is...

  • Customer Service Team Leader

    2 weeks ago

    Chester, United Kingdom The Business Connection Full time

    Customer Service Team Leader (12-month contract) Location: Chester Salary: £29,000 Our client is seeking a dynamic and motivated Customer Service Team Leader to lead their multi‑brand Customer Service team. The role supports the Management team, ensuring all customer queries are handled to the highest standards, with service excellence critical to...

  • Team Lead, Customer Service- Temporary Contract

    22 hours ago

    Chester, United Kingdom Widex Sivantos Audiology Group Full time

    Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.Step into a role that lets you make a real...

  • Customer Service Team Lead — 12-Month Contract

    15 hours ago

    Chester, United Kingdom WSA – Wonderful Sound for All Full time

    A leading hearing aid company in Chester is seeking a Team Lead for their Customer Service Team on a temporary contract. The role focuses on leading a high-performing team, driving KPIs, and ensuring exceptional customer service across multiple channels. Candidates should have experience in customer-facing roles and a track record of maintaining high service...

  • Team Lead, Customer Service

    17 hours ago

    Chester, United Kingdom WSA – Wonderful Sound for All Full time

    A leading hearing aid company in the United Kingdom is seeking a Team Leader for the Customer Service Team on a temporary contract. This role offers the chance to lead and develop a high-performing team while ensuring exceptional service standards. Candidates should possess strong customer-facing experience and a proven track record in team leadership. The...

  • Customer Team Leader

    2 weeks ago

    Chester, United Kingdom Coop Full time

    **Customer Team Leader** Location: 99a Kingsway, Newton, Chester, CH2 2LJ Pay: £11.00 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training given You must be aged 18 or...

  • Customer Team Leader

    2 weeks ago

    Chester, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 41-45a Five Ashes Road, Westminster Park Estate, Chester, CH4 7QS- Pay: £12.10 per hour- Contract: 20 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.-...

  • Customer Team Leader

    2 weeks ago

    Chester, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Elms Medical Centre, Hoole Road, Chester, CH2 3NH - Pay: £12.10 per hour + great benefits - Contract: 26 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview -...

  • Customer Team Leader

    2 weeks ago

    Chester, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 41-45a Five Ashes Road, Westminster Park Estate, Chester, CH4 7QS - Pay: £12.10 per hour + great benefits - Contract: 35 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be...