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Customer Experience Specialist, Sales
2 weeks ago
Customer Experience Specialist, Sales - Liverpool (Part Time) Join to apply for the Customer Experience Specialist, Sales - Liverpool (Part Time) role at Tesla What To Expect Start date: Immediate Location: Liverpool Duration: 12 Months Time type: Part Time (20 hours per week) Driving License 2+ years What You’ll Do Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture. Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience. Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities. Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions. Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion. Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition. Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of Tesla's values. What You’ll Bring Excellent interpersonal skills with a natural ability to build rapport and engage with customers. Strong knowledge or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions. Ability to communicate information in an easy-to-understand manner. Previous experience providing excellent customer service. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Flexibility to work on weekends and evenings as required. Driving license valid in the UK for 2+ years. A passion for Tesla's mission to accelerate the world's transition to sustainable energy. Seniority level Entry level Employment type Part-time Job function Other Industries Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities #J-18808-Ljbffr
