Customer Service Team Member

7 days ago

Kilmarnock, United Kingdom Buzzworks Holdings Full time

This range is provided by Buzzworks Holdings. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We’re more than just a hospitality group; we’re a community. With 22 vibrant venues (and counting), Buzzworks is a people‑first business that delivers positive energy, incredible food & drink, and unforgettable experiences to every neighbourhood we serve. Our Customer Services Team plays a vital part in that — they’re the friendly voices, quick problem‑solvers, and brand ambassadors who make every guest feel valued and heard. We’re now looking for a Customer Services Advisor (Part‑Time, Weekends) to join our team. Benefits Flexible part‑time weekend hours Full training and ongoing development A supportive, people‑first team culture 40% staff discount across all Buzzworks venues Career progression opportunities within our growing company Additional holidays for long service at 1, 3 & 5 years Wellbeing support – Employee Assistance Programme & discounted gym membership The Works As a Customer Services Advisor, you’ll deliver excellent customer service across all communication channels – phone calls, emails, and social media. You will provide friendly, professional support, resolve issues efficiently, and help create positive experiences that reflect the Buzzworks brand. In this role, you will: Provide excellent customer service across all channels (phone, email, social media) Handle day‑to‑day guest enquiries and requests Investigate and resolve customer issues (e.g. benefit cards, vouchers) Communicate courteously and professionally with guests and colleagues Keep accurate records of interactions and resolutions Identify opportunities to improve guest satisfaction and create sales You Are: Have some customer service experience, ideally within hospitality A confident communicator – both written and verbal Personable, proactive, and professional with a genuine passion for people Organised with strong administrative and IT skills Creative and intuitive with a positive, can‑do attitude A team player who thrives in a supportive, fast‑paced environment Ready to make people feel great through every conversation? Apply now and join the Buzzworks Customer Services Team – where your personality, positivity, and passion for hospitality make all the difference. Buzzworks is an equal opportunity employer. We believe a diverse, empowered team is key to achieving our mission: to make people feel great through hospitality. Seniority level Entry level Employment type Full‑time Job function Other Industries Restaurants #J-18808-Ljbffr

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