Customer Liaison Officer
1 day ago
The Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining feedback following the completion of the work. To deliver face to face Customer feedback to our Operational Teams, giving coaching on how to improve their Customer Scores and comments.RESPONSIBILITIESTo act as an ambassador for the client in front of customers and members of the public, as well as other stakeholders including business owners, retail outlets and others who may be impacted by our workPresent a professional, personable and reassuring face to the businessCommunicate directly with customers to inform, advise and educate, and ensure that people are aware of the work we do, how it might affect them and, where necessary, to take responsibility for supporting themSupport the operational teams in their communications with customers and othersAct as an exemplar of customer service excellence both in the public domain and when working in the offices and depotsCommunicate directly with our customers on the doorstep while working collaboratively with the operational teams and Site managersBe a leading advocate in the effort to maximise customer satisfaction and minimise customer complaintsESSENTIAL QUALIFICATIONSA valid driving licenceAbility to adjust to a change in focus to accommodate Operational needs and the ability to work in a fast-paced environment and have a strong mind setExperience in a customer face to face service roleConscientious with the tenacity and resolve to see things throughOrganised and punctualArticulate and good at explaining thingsThorough, with good record keeping.IT literate, including Microsoft Office – Intermediate Word, Excel, Outlook and internet/intranet capabilitiesStrong oral and written communication skillsGSCEs in subjects such as English and MathsDESIRABLE QUALIFICATIONSKnowledge / experience of working in the utilities industry is desirableA-level or degree in EnglishABOUT USCostain helps to improve people’s lives with integrated, leading edge, smart infrastructure solutions across the UK’s energy, water, transportation and defence markets. We help our clients improve their business performance by increasing capacity, improving customer service, safeguarding security, enhancing resilience, decarbonising and delivering increased efficiency. Our vision is to be the UK’s leading smart infrastructure solutions company.We are a Disability Confident employer and offer individual feedback following an interview. #J-18808-Ljbffr
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Customer Liaison Officer
1 week ago
Hitchin, United Kingdom Costain Group PLC Full timeJoin to apply for the Customer Liaison Officer role at Costain Group PLC JOB DESCRIPTION The Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the...
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Customer Liaison Officer
2 weeks ago
Hitchin, Hertfordshire, United Kingdom Costain Full time £30,000 - £40,000 per yearThe Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining feedback following...
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Customer Liaison Officer
1 week ago
Hitchin, Hertfordshire, United Kingdom Costain Group Full time £20,000 - £35,000 per yearDescriptionThe Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining feedback...
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Customer Liaison Officer
2 weeks ago
Hitchin, United Kingdom Costain Full timeThe Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining feedback following...
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Resident Liaison Officer
5 days ago
Hitchin, United Kingdom Skilled Careers Full timeJob: Resident Liaison Officer Location: Hertfordshire My client are a very well known main contractor and they are currently recruiting for a Resident Liaison Officer based in Hertfordshire. You must have a full UK driving licence and your own vehicle. **Duties**: Health & Safety Ensure residents are fully aware of all works due to be carried out, the...
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Customer Liaison Officer
3 days ago
Hitchin, United Kingdom Costain Group PLC Full timeJOB DESCRIPTION The Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining...
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Customer Liaison Officer
3 days ago
Hitchin, United Kingdom Costain Group PLC Full timeJOB DESCRIPTION The Customer Liaison Officer will work directly in the community alongside our Operational teams interacting with our external customers face to face. Working alongside our Operational engineering teams, providing our customers with specific information regarding the utilities work taking place, capturing vital personal data and obtaining...
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Customer Liaison Officer
2 weeks ago
Hitchin, United Kingdom COSTAIN GROUP PLC Full timeDue to continued growth, the position of **Customer Liaison Officer **has become available to join our **successful team **based in **Hitchin**. Cadent is the UK's largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, North West and West Midlands). Their service spans over 131,000 kilometres of pipes...
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Customer Liaison Officer
2 weeks ago
Hitchin, United Kingdom Costain Full timeDue to continued growth the position of **Customer Liaison Officer** has become available to join our successful team based in **Hitchin**. Cadent is the UK’s largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, North West and West Midlands). Their service spans over 131,000 kilometres of pipes...
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Customer Liaison Officer
1 week ago
Hitchin, United Kingdom Costain Full timeDue to continued growth, the position of **Customer Liaison Officer **has become available to join our **successful team **based in **Hitchin**. Cadent is the UK’s largest Gas Distribution Company, operating 4 of the 8 UK Gas Distribution Networks (East of England, London, North West and West Midlands). Their service spans over 131,000 kilometres of pipes...
