Case Administrator

Case Administrator – HMP Fosse Way, Leicester, United Kingdom Salary – Competitive Plus Serco Benefits Hours – Full Time 40 hours per week – Monday to Friday Responsibilities Processing records in line with legal frameworks and operating procedures. This will include generating and safe handling of all documentation relating to offenders residing and of all new arrivals at HMP Fosse Way. To ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and oral, is treated confidentially. A key element of this role is computer based working therefore you will need to possess high level office base skills. You will be required to effectively communicate both in writing and verbally with external agencies includes Police (IOM), Probation, Magistrates and Crown Courts and other Prisons to ensure that all offenders that are received in custody have the appropriate documentation. You will be required to attend and complete mandatory prison service training to enable you to carry out all case administration duties as stated in the specific requirements. You will demonstrate a positive attitude to collaboration, be able to work at pace under pressure, show flexibility in the workplace and react quickly to change being agile in approach. The OMU environment is fast and dynamic, this requires a high degree of adaptability and self‑motivation. Main Accountabilities To provide clerical and administrative support for all areas of the department. You will be responsible to effectively communicate internal partners and external agencies. To always ensure that all records are completed to high standard of accuracy on the relevant systems, both manual and electronic files. To work as part of the team in an efficient and professional manner, contributing to all areas and supporting where business need directs. To work closely with Prison Offender Managers to assist with the administration for all transfers, new receptions into custody and discharges. To develop your knowledge and skills of the job role both in situ and through training, understand all relevant procedures and provide help and support in all areas of the function. An essential element of the role is to carry out sentence calculations in line with the PSI guidelines, on completion of training you will be required to maintain your competency. Produce reports as requested and maintain accurate records of all actions taken. Ensure you are aware of and work within the legislation of the Health and Safety at Work Act, with particular attention to the safe systems of work applicable to your area. Initiate and collate reports for forwarding to relevant internal departments and external agencies within specific time scale. Daily filing and archiving of records, including the control and security of prisoner files. Be flexible in your approach – you will be required to support all OM areas and be responsive to business need. To ensure files are prioritised correctly when received and processed in accordance with the prison service instructions. To ensure functional mailboxes are monitored throughout the day. Create a diary entry for those in the establishment on the court list and ensure their records are forwarded to the reception department. To book video links for courts as required. Identify at the earliest opportunity those offenders that are eligible for HDC and process in accordance with the required timeframes. To record and maintain all figures associated with HDC. The core of this role is sentence calculation based with associated periphery tasks. Essential Qualifications Excellent administration skills / experience of working in busy office environment. Excellent communication skills both written and oral. High level skills with Microsoft Word and Excel. GCSE passes in English and Mathematics, or equivalent. Sentence Calculation Licence to Operate (After training and to remain competent). Desirable Qualifications An understanding of Offender Management Unit work. Previous experience of working with Offenders. Previous sentence calculation experience. Benefits Pension up to – 6%. Employee Assistance Programme. Serco Benefits package – discounts include cinema, Merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure centre memberships. A safe and supportive culture. Chance to contribute to innovation in public services. A company passionate about diversity and inclusion. Inclusive Employment Statement At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). We are proudly Disability Confident Leader employers and holders of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact j&icareersUK@serco.com. We strongly encourage applications from a diverse candidate pool, and we will make reasonable adjustments at interview through to employment for our candidates. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. How to Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. For help with your application please contact j&icareersUK@serco.com. #J-18808-Ljbffr