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Senior Medical Secretary
2 hours ago
Job Overview An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, CAIS) in order to: Provide a safe and efficient patient pathway and provide information and appropriate support to families and carers. The post holder will ensure the delivery of a comprehensive high quality medical secretarial and administrative service to the consultant, doctor and junior medical team and specialist nursing teams, other health professionals, and will guide and direct the team dealing with appropriate day‑to‑day issues to oversee the smooth running of the department and provide support to the line manager. Key Responsibilities Provide a comprehensive, high quality medical secretarial and administrative service to the consultant, their medical team, specialist nursing teams and other health professionals. Co‑ordinate and maintain arrangements to facilitate patients’ progression along a defined pathway. Maintain office organisation and monitor the workload related to the administration team. Guide and direct the team in day‑to‑day issues to ensure smooth running of the department and support the line manager. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Person specification Essential Criteria – Qualifications and Knowledge NVQ Business Administration Level 3 or equivalent experience or City & Guilds (AMSPAR) Level 3 Diploma in Medical Administration or equivalent medical secretary experience. ILM Level 2 Team Leader, or willingness to work towards and achieve within 2 years, or relevant equivalent experience. RSA / OCR Level 3 or equivalent experience or qualification in typing. ECDL or equivalent experience. Knowledge and ability to use Microsoft Office applications. Evidence of continuous personal development. Desirable Criteria – Qualifications and Knowledge Management qualification or working towards. NVQ Level 3 Customer Service. Knowledge of Referral To Treatment process (RTT). Essential Criteria – Experience Experience of coordinating administration & clerical activities. Experience of working as a medical secretary. Experience of organising workload and people. Desirable Criteria – Experience Previous NHS experience. Experience of producing graphs and statistics. Essential Criteria – Aptitude and Abilities Excellent communication & customer service skills. Advanced typing skills. Ability to work autonomously. Ability to organise & prioritise own workload. Ability to take & transcribe succinct minutes. Desirable Criteria – Aptitude and Abilities Ability to produce reports. Confident in all aspects of office practice. Essential Criteria – Values Good team working ethic. Enthusiasm and commitment. Proactive and positive attitude. Be innovative to meet the challenges of a changing organisation. Patient focused approach. Essential Criteria – Other Ability to travel between sites to meet the needs of the service. Desirable Criteria – Other Welsh speaker. #J-18808-Ljbffr
