Guest Services Manager
2 days ago
Guest Services Manager Located on the outskirts of York, Holiday Inn Express York is a welcoming hotel ideal for business or leisure. Comfortable beds, an Express Start Breakfast, complimentary WiFi and free parking are all included. Role in our Family Oversee daily hotel operations and deputise for the GM as required. Supervise, train and motivate hotel staff, handle recruitment and performance management. Manage budget, cash flow and financial reporting, ensuring accurate billing & banking procedures. Commercial management: maintain accurate OTA listings, monitor guest feedback on Medallia and address complaints. Maintain health and safety compliance, support external audits and ensure documentation is current. Develop and enforce standard operating procedures to maintain brand standards. Monitor inventory and ordering, ensuring adequate stock levels for hotel operations. Co‑coach and counsel staff alongside GM & HR. What Happens Next Apply now – provide contact details and a CV. Successful candidates will be invited to meet the team to discuss experience and learn more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture. #J-18808-Ljbffr
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Guest Services
1 day ago
York and North Yorkshire, United Kingdom Holiday Inn Express York East Full timeA welcoming hotel is seeking a Guest Services Manager to oversee daily operations and supervise staff. The ideal candidate should have experience in hotel management, excellent leadership skills, and a strong focus on customer service. Responsibilities include managing the budget, ensuring regulatory compliance, and enhancing guest satisfaction. This role is...
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Guest Service Assistant
2 weeks ago
York and North Yorkshire, United Kingdom Holiday Inn York Full timeThe role Our Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience. This role reports directly to the Guest Service Manager and is part of a team based from our attractive hotel in York (YO24 1QF). Guest Service Assistant duties include: supporting your hotel in achieving all brand and company metrics and...
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Guest Service Associate — Reception
2 weeks ago
York and North Yorkshire, United Kingdom Splendid Hospitality Group Full timeA prominent hotel chain located in York is seeking a part-time Guest Service Assistant. This role involves managing reception duties, handling guest inquiries, and providing support across various hotel departments. Ideal candidates should possess strong customer service skills and flexibility in their work. The hotel offers a supportive environment with...
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Guest Experience Ambassador
2 weeks ago
York and North Yorkshire, United Kingdom Holiday Inn York Full timeA leading hotel in York seeks a Guest Service Assistant to ensure every guest experiences outstanding service. Responsibilities include supporting brand objectives, building guest relationships, and upholding hospitality standards. Ideal for those with a passion for customer service and the ability to anticipate needs. The role offers numerous benefits,...
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Part Time Weekend Guest Service Assistant
2 weeks ago
York and North Yorkshire, United Kingdom Splendid Hospitality Group Full timeContract: Part timeSalary: 12.21 Located on the outskirts of York, Holiday Inn Express York is a welcoming hotel ideal for business or leisure. Comfortable beds, an Express Start™ Breakfast, complimentary WiFi and free parking are all included, offering value for money and a great base whether you're heading into the city on the nearby Park and Ride or...
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Guest Experience Team Member
7 days ago
York and North Yorkshire, United Kingdom Haven Full timeOverview Position: Guest Experience Team Member Type: Full-Time / Part-Time / Seasonal Pay Rates: Up to £ per hour depending on age Join our One Great Team here at Haven as a Guest Experience Team Member, where you’ll be the heart and soul of our guest and owner experience, making their stay with us feel extra special! As a Guest Experience Team Member,...
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Guest Experience Concierge
2 weeks ago
York and North Yorkshire, United Kingdom Malmaison Hotel Du Vin Holdings Limited Full timeA hospitality service provider in York is seeking a friendly and passionate Receptionist. You will be the face of the hotel, ensuring that every guest interaction is outstanding. The role offers numerous perks, including heavily discounted room rates, a fully funded apprenticeship program, and wellness initiatives. Candidates must have a natural hospitality...
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York and North Yorkshire, United Kingdom Everyman Full timeA leading cinema company in York is seeking a Kitchen Manager to lead a vibrant kitchen team. Responsibilities include ensuring exceptional service, managing kitchen operations, and collaborating with management to maximize guest experiences. Ideal candidates will have previous experience as a Kitchen Manager or Chef and a genuine passion for hospitality....
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York and North Yorkshire, United Kingdom Delta Hotels by Marriott York Full timeA leading hotel chain in York is seeking an Assistant Front Office Manager to enhance guest services and support daily operations. The role involves overseeing arrivals and departures, managing staff training, and addressing guest concerns to ensure high levels of satisfaction. Ideal candidates should possess strong leadership skills and experience in...
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Guest Experience Specialist – Growth
1 week ago
York and North Yorkshire, United Kingdom Haven Full timeA leading holiday park provider in York and North Yorkshire is seeking a Guest Experience Team Member to enhance the guest and owner experience. In this role, you will create a welcoming atmosphere, assist guests with their needs, and collaborate with team members to deliver excellent service. The ideal candidate should have a passion for customer service,...