Patient Services and Dispensary Advisor

This position is 25 hours per week to be worked as follows: Tobe responsible for undertaking a wide range of front of house duties to assistin the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, processing ofinformation and assisting patients as required. To provide services whichresult in the safe and efficient generation of repeat prescriptions anddispensary functions, ensuring patient confidentiality in all matters. Main duties of the job Thefollowing are the core responsibilities of the Patient and Dispensary ServicesAdvisor. There may be on occasion, a requirement to carry out other tasks; thiswill be dependent upon factors such as workload and staffing levels. Actingas a helpful and friendly first point of contact for patients (via telephone,face to face and email) Providereception services to include requests for appointments, processing calls, anddata entry. Collectingprescription charges in accordance with dispensary protocol Processpayments for non-NHS service charges. Processingprescription requests via email, phone, fax, face-to-face and online Maintainingstock levels within the dispensary, liaising with the dispensary manager tofacilitate reordering Supportingthe Dispensary team to carry out regular stock checks, ensuring stock rotationand checking expiry dates. Receivingand storing supplies in accordance with current policy, ensuring the cold chainis maintained where applicable Supportingthe team in the safe disposal of returned and / or out of date medicines Maintainingaccurate records at all times, read coding entries appropriately Manageall queries as necessary in an efficient manner Maintaina clean, tidy, effective working area at all times Monitorand maintain the reception area and notice boards Completeopening and closing procedures in accordance with the duty rota About us Ammonite Health Partnership serves a population of 24,000 patients covering the areas of Beaminster, Bridport and Maiden Newton. We have an active training and mentoring program and encourage clinical and administrative staff in their own further training and professional development. Job responsibilities Inaddition to the primary responsibilities previously stated, the Patient Services and Dispensary Advisor may berequested to: Orderingand monitoring of stationery supplies Scanningof patient related documentation and attaching scanned documents to patientshealthcare records Inputdata into the patients healthcare records as necessary Directrequests for information i.e. SAR, insurance / solicitors letters and DVLAforms to the administrative team Signpostpatients to the correct service Photocopydocumentation as required Supportall clinical staff with general tasks as requested Allstaff at Ammonite Health Partnership have a duty to conform to the following: Equality, Diversity & Inclusion A good attitude and positive action towardsED&I creates an environment where all individuals are able to achieve theirfull potential. Creating such an environment is important for three reasons: itimproves operational effectiveness, it is morally the right thing to do, and itis required by law. Patients and their families have the right to betreated fairly and be routinely involved in decisions about their treatment andcare. They can expect to be treated with dignity and respect and will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Patients have a responsibilityto treat other patients and our staff with dignity and respect. Staff have the right to be treated fairly inrecruitment and career progression. Staff can expect to work in an environmentwhere diversity is valued, and equality of opportunity is promoted. Staff willnot be discriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Staff have a responsibility toensure that you treat our patients and their colleagues with dignity and respect. Safety, Health,Environment and Fire (SHEF) This practice is committed to supporting andpromoting opportunities to for staff to maintain their health, well-being andsafety. You have a duty to take reasonable care of health and safety at workfor you, your team and others, and to cooperate with employers to ensurecompliance with health and safety requirements. All personnel are to complywith the Health and Safety at Work Act 1974, Environmental Protection Act 1990,Environment Act 1995, Fire Precautions (workplace) Regulations1999 and otherstatutory legislation. Confidentiality This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service. Quality & Continuous Improvement (CI) Topreserve and improve the quality of our output, all personnel are required tothink not only of what they do, but how they achieve it. By continuallyre-examining our processes, we will be able to develop and improve the overalleffectiveness of the way we work. The responsibility for this rests witheveryone working within the practice to look for opportunities to improvequality and share good practice. Thispractice continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. Wepromote a culture of continuous improvement, where everyone counts, and staffare permitted to make suggestions and contributions to improve our servicedelivery and enhance patient care. Induction Training On arrival at thepractice all personnel are to complete a practice induction programme; this ismanaged by the HR Manager. Learning and Development Theeffective use of training and development is fundamental in ensuring that all staffare equipped with the appropriate skills, knowledge, attitude and competencesto perform their role. All staff will be required to partake and completemandatory training as directed by the HR Manager, as well as participating inthe practice training programme. Staffwill also be permitted (subject to approval) to undertake external trainingcourses which will enhance their knowledge and skills, progress their careerand ultimately, enable them to improve processes and service delivery. Collaborative Working Allstaff are to recognise the significance of collaborative working. Teamwork isessential in multidisciplinary environments. Effective communication isessential and all staff must ensure they communicate in a manner which enablesthe sharing of information in an appropriate manner. Service Delivery Staffmust adhere to the information contained with practice policies and regionaldirectives, ensuring protocols are adhered to at all times. Staff will be given detailed informationduring the induction process regarding policy and procedure. Security Thesecurity of the practice is the responsibility of all personnel. Staff mustensure they remain vigilant at all times and report any suspicious activityimmediately to their line manager. Under no circumstances are staff to sharethe codes for the door locks to anyone and are to ensure that restricted areasremain effectively secured. Professional Conduct AtAmmonite Health Partnership, staff are required to dress appropriately fortheir role. Administrative staff will be provided with a uniform whilstclinical staff must dress in accordance with their role. Person Specification Experience Experience of working with the general public Experience of administrative duties Experience of working in a health care setting Experience of working in a dispensary Skills Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Ability to work as a team member and autonomously Good interpersonal skills Problem solving & analytical skills Ability to follow policy and procedure Capable of managing cash payments Ability to effectively manage stock, including ordering, rotation, disposal etc. Qualifications Educated to GCSE level or equivalent GCSE Mathematics & English (C or above) AMSPAR Receptionists Qualification NVQ 2 Customer Service Other Requirments Flexibility to work outside of core office hours Disclosure Barring Service (DBS) Check Personal Qualities Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr