Detention Custody Officer

Detention Custody Officer – Heathrow Airport Our philosophy is all about delivering brilliant service to the people in our care and creating great training development and career opportunities for the people we employ. We will support you every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect. Working as a DCO within our team will provide you with the opportunity to maintain high standards of security and safety whilst promoting the welfare and decency of residents. This is a fast‑paced environment where no two days are the same. As you gain experience within this challenging role, we’ll support you throughout your time to grow and develop. Your new role as a vehicle base DCO will be to escort and safely transport immigration residents across the UK and may also include working at local Airports. You must be over 21 years of age and have held a UK manual driving licence for one year and a valid UK passport or settled status and indefinite leave to remain. If you do not possess both these documents then we will not proceed with your application. Vehicle Base Salary: £32,635.00 based on 42 hours per week, fixed shift pattern. Full flexibility will be required as this is a 24‑hour service, 365 days a year. Your rolling shift pattern will cover both days and nights. Being a Detention Custody Officer demands patience, resilience, professionalism and the ability to handle an ever‑changing day. We value communication and interpersonal skills to support colleagues, work together in teams and deliver an exceptional service to our residents. Previous experience dealing sensitively with a wide variety of people who have been agitated, confused or angry would be an advantage. Excellent problem‑solving skills and the ability to keep calm under pressure will be key to developing your Care & Custody career. Training: Once you have passed our selection and vetting process, you'll begin your Care & Custody career by completing a 4/5‑week initial training course (ITC), continuing your development over the next 12 months with on‑the‑job mentoring and assessments to gain our accredited Level 3 apprenticeship in Detention and Custody. Continued personal development with full support given to enhance your career. Ability to achieve a work/life balance. A benefits package including options of a pension scheme and life cover. Voluntary benefits include share options, cycle to work, save‑as‑you‑earn and salary finance. Partner discounts at your favourite retailers, leisure and utilities companies. Free parking and uniform. Training is paid at full pay rate. Please note that all offers of employment are subject to security clearance and enhanced background checks. We have courses starting in the next few months. We offer a virtual GP on hand for you and members of your household, financial wellbeing assistance through our Salary Finance scheme, and access to high‑street discounts from thousands of well‑known retailers and gyms via our MiDeals platform. Choose up to five extra days’ holiday, critical illness insurance, dental treatment or technology products at an affordable cost. Our cycle‑to‑work scheme, life cover up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie) are also available. We award our employees with Mitie Stars as recognition for their hard work. Cash prizes are available each month and a top prize of £10,000 at year end. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at . Join our Mitie Team. Together our diversity makes us stronger. Apply Now Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie? Referrals increase your chances of interviewing at Mitie Cleaning & Hygiene Services by 2x. #J-18808-Ljbffr