Technical & Applications Engineer

OverviewCould You Be Our Next Technical & Applications Engineer?Employ your practical HVACR experience to assist our customers with the design of refrigeration and AC systems, product specification and technical support.Location: Godalming, SurreySalary: On application - Full timeWorking Hours: 08:40 – 17:00 (Monday-Thursday); 08:40 - 16:10 (Friday)Publishing Date: November 2024About This RoleWe are searching for an experienced HVACR professional to join our small technical support team. The successful candidate will use their thorough working knowledge of refrigeration and AC systems to advise our customers and staff on the selection, installation and operation of appropriate products and solutions. Based in our main office in Godalming, this role will be ideal for someone with previous experience as a service or installation engineer, in either air conditioning, refrigeration or both. This might suit an individual looking for their first office-based role or perhaps currently working for a HVACR trade counter or manufacturer. This is an excellent opportunity to extend your application and technical knowledge to a wider variety of different HVACR systems and products.ResponsibilitiesHeat load calculations for cold rooms, cellar cooling, air conditioning and special applicationsEquipment specification and selection for refrigeration condensing units, coolers and expansion devices, for air conditioning systems and ancillary itemsDesign of air conditioning systems, including VRF systems using specific softwareTechnical specification for bespoke enquiriesSpares selection for air conditioning units, condensing units, coolers and line componentsFault finding and error diagnosis with refrigeration and AC systemsExplain how to program controllers for refrigeration, heating, humidifying and process controlHelp handle customer complaints, particularly from a technical support point of view and from an engineer standpointYou will also be involved with warranty claims, working with suppliers and our quality department. You may be asked to train Hawco employees and give general advice on the technical aspects of applications, installation, safety and regulations. Finally, you will be expected to maintain up-to-date technical product information.Experience and Skills RequiredYou will acquire a thorough knowledge of products supplied by Hawco, and their principles of operation, keeping this knowledge up-to-date through supplier product training.NVQ Level 2 or 3Previous experience as a service or installation engineer – covering all aspects of air conditioning, refrigeration or bothThorough knowledge of the application, operation and fault finding of all aspects of air conditioning and/or refrigeration systems and componentsStrong, coherent, concise and patient communicator, demonstrating a good level of professionalism when communicating with customers by phone or emailAbility to quickly and concisely assimilate details of products and applicationsGood level of all Microsoft Office productsNote: This is an office-based role, which may include visits to customers, suppliers, shows or training courses as required.What We OfferIn-house technical training on a continuous basisDress-down Friday4pm finish on Friday23 days holiday (including full Christmas break)Additional 1 day holiday per year (after 5th year of service)Annual staff eventsConveniently located next to Godalming town centreQuarterly bonus scheme based on team sales performanceWho We AreHawco is a supplier of specialist components, spanning all aspects of refrigeration, air conditioning, process heating and temperature control systems. We support around 2000 contractors and service engineers across the UK with parts and equipment, backed up by our in-depth product knowledge. We stock 2,500 of our most popular items for immediate dispatch from our UK warehouse – with over £4 million of goods held at any one time. We also provide expert technical advice on the design and specification of refrigeration and air conditioning systems. We also work with a diverse range of manufacturers in the UK, Europe and North America, supplying specialist components to engineers, R&D designers, and procurement managers. We are often involved from an early stage in the design process, to help specify the right parts and equipment. We pride ourselves on going beyond the basic technical requirements of a project by enquiring about an application as a whole – as well as what matters commercially to our customers. Hawco began as a family business in 1973. Together with our sister company, we now have an annual turnover of £30M.Does this sound like you? Then we would love to hear from you. To express your interest, send us your CV using the form below.Want to apply for this role?Tell us a bit about yourself - and upload a copy of your CVIf you have any questions about this role, or about working for Hawco in general, contact us on 01483 869 100 or email info@hawco.co.uk #J-18808-Ljbffr