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ACE Delivery Lead

2 weeks ago

Greater London, United Kingdom Arriva Group Full time

Apply for the ACE Delivery Lead role at Arriva Group. Arriva is a leading European passenger transport partner operating in 11 countries across the UK and Europe. The company employs around 35,000 people, delivering more than 1.5 billion passenger journeys that connect people and communities safely, reliably and sustainably. We have strong roots dating back to 1938 and are committed to an ambitious growth and sustainability agenda. Arriva is currently partnered with global infrastructure investment fund manager I Squared Capital, who acquired Arriva in 2024. The ACE Delivery Lead is responsible for leading the delivery of all change activity across the ACE platform (for Arriva UK Trains, Arriva UK Bus and future product clients) in line with functional, compliance and legal requirements. The role works with ACE Product Managers, the AUKT testing team and ACE supplier(s) to lead the planning and delivery of continuous releases for all ACE clients, including the synergies and dependencies between those releases. The role additionally leads the technical design/development of the product and optimises and steers the supplier(s) managed service team. This full‑time, permanent position is based from our Lacon House office in London. Direct Responsibilities Lead the technical design, delivery and development of the Arriva Customer Engine (ACE) based on functional, compliance and legal requirements. Be responsible for the end‑to‑end delivery lifecycle of ACE (Bus and Trains platforms), ensuring the highest quality product is delivered on time and to budget. Work with and steer partners/suppliers to provide a value‑adding, cost‑effective, sustainable digital retail platform to Arriva clients from a development and managed service perspective. Work with ACE Product Managers and suppliers to deliver changes via change request and continuous improvement processes, ensuring defects, risks and dependencies are managed appropriately. Coordinate user acceptance testing with the AUKT IT and Digital testing team, defining appropriate entry and exit criteria and communicating release details and schedules to product managers and client stakeholders. Collaborate with Group T&S and InfoSec colleagues to ensure business risk is aligned to Group policy, that ACE meets all legal and regulatory requirements, aligns to the Group architectural strategy and operates in accordance with Arriva’s Cyber Security and Information Assurance Policy Framework. Serve as a digital subject‑matter expert and work collaboratively with colleagues in divisional and Group teams to develop the ACE platform in the wider Arriva digital landscape. Support the Arriva UK Trains, UK Bus and Group Bid & Business Development teams to provide ACE and related digital solutions to support corporate bids, tenders and acquisition activity. Knowledge, Skills & Experience Proven track record in delivering, operating and optimising digital platforms. Proven experience of working with agile digital product development teams and associated techniques. Excellence in understanding customer and business requirements and transforming them into sustainable technical solutions. Experience in successfully managing internal and external suppliers. Experience in digital incident and crisis management. Understanding and experience of different technologies and technical architectures. Excellent written and verbal communication skills. Success Criteria & Indicators BAU delivery of the ACE platform to its clients and customers to an excellent standard of service, reliability and stability within budgetary constraints. Development, delivery and operation of the ACE platform against defined KPIs. Managing the continuous improvement delivery pipeline and reporting on the progress and delivery of approved Change Requests. Successful compliance with all relevant accreditation, legal and regulatory requirements for the platform. Successful delivery of current and future product releases, and support the development of business cases. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Management and Manufacturing The closing date for applications is Thursday 3rd December 2025. Arriva Group reserves the right to close this vacancy early. #J-18808-Ljbffr