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Venue Manager
2 weeks ago
OverviewImmersive Gamebox is a fast growing leader in location based entertainment. At our Southbank Venue in Waterloo, we deliver immersive social gaming experiences that thrill guests of all ages.Location: Arch 3, 83 Scoresby St, London SE1 0XNWhat We’re Looking ForWe’re seeking a passionate, experienced Sales driven venue manager who moves fast, thinks big, and owns their results. You thrive in hospitality, retail, or entertainment environments. You’re inspired by audience engagement, team leadership, and growing a business from the ground up, all with an eye on guest satisfaction and profitabilityJob PurposeYou will serve as the business leader and brand ambassador at our Southbank venue. You will oversee venue operations, guest service excellence, event management, team growth, and financial performance exercising cost control. You’ll partner with your Area Manager, Central Office, and cross functional teams (Marketing, HR, Tech) to drive growth, monitor KPIs, and deliver a top tier experience every timeWhat You’ll DoLead a high performing team of 4–6 staff and foster a culture of customer service excellence, operational consistency, and engagementManage daily on site venue operations, customer service, and retail experiences in a fast paced environmentDrive local marketing initiatives and event planning (school breaks, holidays, community events) to boost bookings and foot trafficOwn budget management, payroll, labour scheduling, POS operations, and profit & loss oversight and controlling the controllablesMonitor and act on key performance indicators including revenue growth, guest satisfaction ratings, and internal reviewsCover solo shifts to support lean labour strategies and ensure smooth operationsEnsure compliance with all safety standards, venue maintenance policies, and local, state, and federal regulationsHire, onboard, and develop talent to support performance and succession planningCollaborate with Marketing, HR, and Tech to align operations with brand strategy and technology driven service improvementsBuild relationships in the local community to enhance visibility and brand reputationWhat We Need From YouRequired Experience: Minimum 2 years as a managerial leader or venue leader, or equivalent leadership role in hospitality, retail, or location based entertainmentProven track record of driving profitability, customer service, and guest satisfactionExperience managing controllables, staffing schedules, labour costs, and POS systemsStrong understanding of safety protocols and venue operationsPreferred Experience: Experience in food & beverage or sales heavy environmentsTech savvy with familiarity using Excel, CRM, POS, and scheduling softwareSkilled in local marketing tools like social media campaigns, community outreach, and promotional eventsCore Skills & Traits: Inspiring leader who motivates through clear communication and accountabilityBusiness minded decision maker with analytical insight and strategic focusCalm, quick thinking under pressure in a dynamic, customer facing environmentAttention to detail, especially regarding guest experience and operational excellenceDriven by growth: eager to build, scale, and elevate one of our London venuesAbility to use Excel at an intermediate levelWhy Join UsWorking with Immersive Gamebox means blending fun with ambitionCompensationSalary: £35,000 to £45,000 per yearBonus: Up to 5% annual performance based incentiveBenefitsHoliday 28 days per year to recharge and enjoy time offConfidential support through our Employee Assistance ProgramEarly access to new immersive games and eventsA vibrant team culture built around creativity, community, and impactIf you’re energized by the opportunity to lead and grow a high volume London based venue, deliver top notch guest experiences, and build something extraordinary—we want to hear from you #J-18808-Ljbffr
