Customer Service Team Leader
6 days ago
My client is a leading provider of high-quality print solutions, known for our commitment to innovation, precision, and exceptional customer service. They work with clients across a range of industries, delivering everything from bespoke work and labels to large-format print and commercial materials. Role Overview We’re looking for an experienced and motivated Customer Service Team Leader to help oversee our customer service team and ensure the smooth, efficient handling of all client orders and enquiries. This is a hands‑on role, perfect for someone who thrives in a fast‑paced production environment and takes pride in delivering an outstanding customer experience. You will report into the Customer Service Manager who has been in the business for a long time and you’ll lead a small team of customer service representatives, acting as the bridge between clients, production, and sales — ensuring that communication is clear, deadlines are met, and quality expectations are exceeded. Key Responsibilities Lead, motivate, and support the customer service team to deliver exceptional service and meet departmental KPIs. Oversee the end‑to‑end order process — from quotation and job setup to delivery and invoicing. Build and maintain strong relationships with key clients, acting as an escalation point for complex or urgent issues. Collaborate closely with production, planning, and sales teams to ensure accurate and timely communication. Monitor team performance, provide regular feedback, and identify training or development needs. Implement process improvements to enhance efficiency and customer satisfaction. Handle customer complaints and resolve issues quickly and professionally. Prepare reports on customer service metrics, order accuracy, and team performance. Support the onboarding and training of new team members. Skills & Experience Required Proven experience in a customer service or account management role, ideally within printing, packaging, or manufacturing. Previous leadership or supervisory experience (formal or informal). Excellent communication and problem‑solving skills. Strong organisational skills with the ability to manage multiple priorities under pressure. Knowledge of MIS/order management systems used in the print industry (e.g., Tharstern, EFI, PrintIQ) is highly desirable, but not essential. A positive, proactive attitude and a genuine passion for delivering great customer experiences. Competent in Microsoft Office (Word, Excel, Outlook). What We Offer Competitive salary and benefits package. Opportunity to develop within a growing and forward‑thinking business. Supportive, collaborative team culture. Training and development tailored to your career goals. #J-18808-Ljbffr
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Customer Service Team Leader
4 days ago
Bolton, United Kingdom Mpeople Full timeAre you a Customer Service Team Leader or a Customer Service Representative looking to take the next step who wants to work for an established Manufacturer? You will be based at the Head Office in Bolton and be part of a group of companies with a team based across the UK and internationally. All the company's products are designed and developed at head...
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Customer Service Team Leader
3 days ago
Bolton, Bolton, United Kingdom Sublime Recruitment Full time £25,000 - £40,000 per yearJob DescriptionMy client is a leading provider of high-quality print solutions, known for our commitment to innovation, precision, and exceptional customer service. They work with clients across a range of industries, delivering everything from bespoke work and labels to large-format print and commercial materials.Role OverviewWe're looking for an...
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Customer Team Leader
2 days ago
Bolton, United Kingdom Coop Full time**Customer Team Leader** Location: 383 Wigan Road, Bolton, BL3 4QJ Pay: £13.32 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided - You must...
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Customer Team Leader
1 week ago
Bolton, United Kingdom Coop Full time**Customer Team Leader** Location: 190 Tonge Moor Road, Bolton, BL2 2HN Pay: £13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings from 5:45am, afternoons, late evenings until 11pm and weekends, to be discussed at interview. Full, paid training provided - You must be...
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Customer Team Leader
4 weeks ago
Bolton, United Kingdom Co-op Full timeClosing date: 21-11-2025 Customer Team Leader Location: The Co-operative Food, 383 Wigan Road, Bolton, BL3 4QJ Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full,...
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Customer Team Leader
4 weeks ago
BOLTON, United Kingdom Co-op Full timeClosing date: 21-11-2025 Customer Team Leader Location: The Co-operative Food, 383 Wigan Road, Bolton, BL3 4QJ Pay: £13.99 per hour Contract: 30 hours per week + regular overtime, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full,...
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Customer Team Leader
6 days ago
Bolton, United Kingdom Coop Full time**Customer Team Leader** Location: 75-81 Winter Hey Lane, Bolton, BL6 7PA Pay: £11.00 per hour + great benefits Contract: 16-39 hours per week + regular overtime, permanent Working pattern: Varied shifts including early mornings from 6am, afternoons, late evenings until 10pm and weekends, to be discussed at interview Full training given You must be...
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Customer Team Leader
2 weeks ago
Bolton, United Kingdom Coop Full time**Customer Team Leader** - Location: 190 Tonge Moor Road, Bolton, BL2 2HN - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings from (store opening), afternoons, late evenings to (store closing) and weekends, to be discussed at interview - Full...
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Customer Team Leader
6 days ago
Bolton, United Kingdom Coop Full time**Customer Team Leader** - Location: 245 Highfield Road, Farnworth, Bolton, BL4 0NX - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (2.00pm), afternoons, late evenings (10.00pm) and weekends, to be discussed at interview - Full training...
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Customer Team Leader
6 days ago
Bolton, United Kingdom Coop Full time**Customer Team Leader** - Location: 245 Highfield Road, Farnworth, Bolton, BL4 0NX - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including afternoons, late evenings (Until 10pm) and weekends, to be discussed at interview. - Full training given- You must be...
