Class Instructor

Be part of the future of leisure in Peterborough Are you passionate about fitness and leisure and focused on creating an excellent customer experience? Vivacity is excited to be moving forward in the next phase of its journey as part of Peterborough Limited and we need the best people to help us grow. Our new management structure will enable us to develop our leisure facilities across Peterborough to offer our customers a great experience and succeed on our mission to Keep Peterborough Active.What can we offer you?Expertise - learn from our team of highly experienced leisure experts.Development - enhance your career through training opportunities and new qualifications. Applicants must hold the relevant qualifications needed to carry out this role. We will assist you in obtaining this qualification and we are happy to discuss this with you during your interview.Key DeliverablesTo ensure the delivery of high-quality customer-focused classes.To deliver junior Karate class for Gym members.Ensure the safety and well-being of customers at all timesTo ensure public supervision during classes taught.To monitor areas utilized by the general public in accordance with procedures set down by the company's operating proceduresTo assist with duties across leisure sites including but not limited to reception, cleaning, and tasks on the gym floor.Operate the leisure facilities in accordance with the Company Operating Procedures and Emergency Action Plan.Prepare facilities in accordance with the daily rota, cleaning specification, and the Duty Manager's instructions.To ensure the correct use of the gyms, studios, and equipment in accordance with the centre operating procedures.To support promotional initiatives and marketing plans.To patrol the gym and studios ensuring the safety, well-being, and motivation of members.To provide group and personal fitness tuition to members ensuring customers needs are met.To complete administrative duties for the induction, monitoring, and evaluation of members participating in classes ensuring personal and confidential fitness information is handled in accordance with company procedures.To ensure classes are underway at the correct time, and report issues to the Duty Manager.Set up and take down equipment as required.To report any damage or malfunction of any equipment, plant, or building fabric to the Duty Manager immediately it is discovered.Report any health and safety matters immediately to the Duty Manager and undertake any remedial action.Assist in general preparation for events and activities where required for your role and classes.Ensure and embody high standards of customer care at all times.Ensure a safe and healthy environment for all our customers.Undertake any other duties as and when requested by the Duty Manager.To work the necessary shift patterns to ensure the service is appropriately staffed at all timesQualificationsA black belt in your chosen martial art and current membership of your nationally recognised governing body (E)A current Level 2 Recognised Gym Instructor Qualification, Level 2 in Instructing Children's Fitness Qualification (D)Any other duties as assignedExperience and SkillsExperience in delivering great customer service (E)Experience of working in the Leisure, hospitality or well-being sector (D)Experience of working in a service delivery customer focused environment (D)Experience in dealing with difficult customers (D)Experience of working across multiple sites (D)Experience of working with cash and till system (D)Ability to quickly learn new skills (E)GCSEs C grade or above (or equivalent) in English and Maths (D)A First Aid at Work qualification or willingness and ability to gain (with support from the company) in 12 weeks (E)An enhanced DBS check (E)A full valid driving license or ability to easily get to all facilities (E)Knowledge of Microsoft Office (D)Understand the importance of Health and Safety and its application (E)Understand of the importance of and commitment to Equalities and Diversity and its application (E)Great Customer Service (E)Flexibility in working, including evening, weekend and Bank Holiday working on a shift rota basis (E)Effective interpersonal skills (E)A good team worker (E)Excellent verbal and written communication skills (E)A positive can do attitude (E)A passion for leisure and fitness services (E) #J-18808-Ljbffr