Service Improvement Manager | The Royal Marsden NHS Foundation Trust
2 weeks ago
Overview We are looking for a highly organised, detail‑oriented, and proactive professional to join the Royal Marsden Hospital Foundation Trust as part of our Private Care Coding & Data Quality team. The post holder will be responsible for ensuring the accurate, efficient and timely management of billing and credit control queries related to private care work, supporting both internal teams and external partners. The Royal Marsden NHS Foundation Trust is a world‑leading cancer centre that offers patients the best cancer care available anywhere in the world. We employ over 4,500 staff across a diverse range of careers and run two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. Our dedicated team provides a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities, clear career pathways and flexible working arrangements. Responsibilities Ensure accurate, efficient and timely billing and credit control for private care work, including the management of Embassy billing and Consolidated Billing to embassy clients. Analyse outstanding debts, develop recovery strategies and improve the self‑pay pathway for patients. Lead, motivate and develop staff through effective recruitment, training, performance management and by ensuring compliance with Trust policies on health, safety, equality and conduct. Collate, document, maintain and implement procedural changes to address and resolve queries from patients, billing and credit control teams and internal systems. Establish and maintain standard operating procedures to maximise income and cash flow while minimising bad debt to the Trust. Liaise closely with private patient accounts, billing, credit control, systems and coding teams, contracts, accounts and clinical departments to minimise the risk of future debt. Liaise with Billing and Credit Control Managers and their teams to train, advise and assist them in delivering accurate and effective quality services. Assist with quality improvement projects and develop action plans in line with Trust policies and private care targets. Provide weekly performance reports, define key performance indicators and implement compliance with Standard Operating Procedures across the Billing and Credit teams. Promote a culture where staff are actively involved in decisions on how services are provided and targets delivered, and maintain good relationships within the Directorate and across the Trust. Resolve complaints, manage Healthcode exception activity and enhance service quality through collaborative work with billing, credit control and clinical departments. Benefits Access to an excellent, patient‑focused healthcare environment and a world‑leading cancer centre. Wide range of staff benefits, learning and development opportunities and clear career pathways. Flexible working requests are welcomed from the point of hire to support work‑life balance. For further information please refer to the job description and personal specification. This advert closes on Sunday 23 Nov 2025. #J-18808-Ljbffr
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Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThe Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets the high standards of...
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Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeWorking within the Private Care Division of the world-famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the production of all invoices in respect of patients attending the hospital for treatment...
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Private Patient Administration Officer
2 weeks ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThe Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets the high standards of...
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Private Patient Administration Officer
5 days ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThe Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets the high standards of...
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Private Care Administration Officer
5 days ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThe Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets the high standards of...
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Senior HR Administrator
3 days ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeThis is an exciting opportunity for a HR Generalist to join the Recruitment team at The Royal Marsden. RM Medicines is a wholly owned subsidiary of The Royal Marsden NHS Foundation Trust developed with the aim of delivering an outstanding and quality service to our patients You will provide an effective and efficient comprehensive administration service for...
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Private Patient Administration Officer
1 week ago
Wallington, United Kingdom The Royal Marsden Full timeJob overview The Private Patients Administration Team provides a single point of enquiry and access to prospective private patients seeking advice and information regarding private treatment at the Royal Marsden NHS Foundation Trust. The team deals with many patients’ first point of contact with the Trust and it is important that this contact sets the high...
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Private Care Billing Admin
3 days ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeResponsible for the allocation of all payments made to the Royal Marsden Foundation Trust from self-pay patients and ensuring the invoices are sent to the patient in an accurate and timely manner. To maintain the master file for the consolidation of Embassy invoices and to locate the relevant backing data as required. Working closely with the Credit...
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Resourcing Specialist
3 days ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeAn exciting opportunity has become available to work in our award winning Recruitment Team. This role is ideal for someone looking for variety, meeting challenges and responsibility who wants to build on their knowledge and experience of recruitment in a busy and complex organisation. You will be responsible for managing large volume resourcing activities,...
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Private Care Billing Officer
2 weeks ago
Wallington, United Kingdom The Royal Marsden NHS Foundation Trust Full timeWorking within the Private Care Division of the world-famous Royal Marsden Foundation Trust you will be working within a Billing and Credit Control team based in Wallington, Surrey. We are looking for someone to work with us as part of the team responsible for the production of all invoices in respect of patients attending the hospital for treatment...
