Senior Salesforce Functional Consultant

2 weeks ago

Wilmslow, United Kingdom The Citation Group Full time

Talent Partner - IT & Tech @ The Citation Group About the Role We’re seeking a Senior Salesforce Consultant to join our growing Business Systems team and play a key role in the delivery of scalable, intelligent, and business‑aligned solutions. This position sits at the intersection of business analysis, Salesforce configuration, and solution design — with opportunities to lead complex projects tied to Mergers & Acquisitions, AI enhancements, and platform‑wide improvements. You’ll work closely with cross‑functional teams, including Product Managers, Project Managers, Business Analysts, Admins, Developers, and QA, to understand business needs and translate them into effective, maintainable Salesforce solutions. This is a hands‑on role ideal for someone who thrives in a fast‑paced environment and enjoys solving real‑world problems through smart CRM architecture. Key Responsibilities Collaborate with Project Managers, Product Managers and BAs to analyse business requirements, translating them into scalable Salesforce solutions. Design and configure Salesforce using declarative tools (e.g., Flows, Validation Rules, Lightning Pages). Act as a solution lead across Salesforce projects including Mergers & Acquisitions, org consolidation, user onboarding, and data harmonisation across acquired businesses. Support and manage Admins in delivering scalable, well‑architected solutions in collaboration with developers and integration teams. Lead or contribute to the rollout of AI‑enhanced features and other innovative solutions, such as Data Cloud. Create clear documentation: solution designs, process flows and platform diagrams. Participate in sprint planning, backlog refinement, and design reviews. Promote best practices around platform governance, release management, and scalable design. Stay current on Salesforce releases and AI trends to recommend enhancements and guide strategic improvements. Experience & Skills Required: 5+ years of Salesforce experience in functional consulting, internal business systems, or platform delivery roles Solid understanding of Sales Cloud and/or Service Cloud, CPQ and/or Revenue Cloud Strong hands‑on experience with Salesforce configuration tools (Flows, Custom Objects, Record Types, etc.) Proven involvement in Salesforce workstreams within M&A projects (e.g., org merges, user migrations, data deduplication) Experience working with cross‑functional Agile teams and stakeholders at all levels Solid understanding of Salesforce architecture, data model design, and platform limitations Excellent problem‑solving, communication, and documentation skills Salesforce Advanced Administrator Certification Nice To Have: Experience with AI‑enabled features (e.g., Einstein GPT, Next Best Action, Prediction Builder) Salesforce Platform App Builder or Consultant certifications Familiarity with multi‑org environments and data integration strategies Experience with change management and user adoption planning Knowledge of data governance and platform security best practices Who You Are: You’re someone who can think strategically but isn’t afraid to get into the details. You enjoy solving business problems through technology, are confident configuring the Salesforce platform, and can articulate trade‑offs in different solution options. You work well across roles and love seeing your work directly impact users and teams. Manchester, England, United Kingdom #J-18808-Ljbffr

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