IT Supervisor

Job Description Are you a results-driven, hands-on IT professional ready to step up and lead a dedicated support team? We are looking for an experienced IT Supervisor to oversee our IT Service Desk and manage all daily support operations, ensuring seamless connectivity and peak productivity for our office and field-based teams. Reporting directly to the IT & Systems Director, you will be the front-line leader of our IT support, responsible for managing, mentoring, and guiding a small internal team to deliver consistently high standards of user satisfaction across a diverse range of devices (laptops, mobiles, and tablets). Key Responsibilities This is a dynamic role requiring a blend of operational leadership, technical depth, and exceptional service delivery. Team Leadership: Supervise, mentor, and develop the in-house IT team, instilling a strong customer-focused culture and service-oriented team ethos. Service Desk Management: Take operational oversight of the IT service desk, managing daily ticket flow, handling escalations, and ensuring the timely and effective resolution of technical issues company-wide. Infrastructure Support: Maintain, troubleshoot, and provide hands-on support for the physical network infrastructure, including Wi-Fi access points & CCTV, primarily leveraging the Ubiquiti UniFi platform. Operational Process: Oversee and manage the smooth execution of the starter / leaver process, including IT kit preparation, logistics, and vital asset management. Executive Support: Provide focused, high-touch support for the Senior Leadership Team (SLT). Vendor Liaison: Serve as a key point of contact for routine coordination with IT hardware & software suppliers and network / broadband providers. Core System Administration: Provide day-to-day administration and support for Microsoft 365 (Entra ID, SharePoint, NCE licensing), alongside managing essential patching, updates, and basic cybersecurity hygiene. Expert Troubleshooting: Deliver expert, hands-on Windows and Android troubleshooting. Site Visits: Conduct occasional national site visits for team meetings, IT audits, and equipment refreshes. Requirements You are a confident, calm, and effective leader, skilled at prioritising workload and communicating clearly with all users, regardless of their technical background. Essential Requirements Experience: Minimum 3 years’ experience in a similar IT team leadership, supervisor, or senior technical role, with proven responsibility for managing or directing an IT service desk function. Technical Proficiency: Strong working knowledge of the Microsoft 365 stack (Entra ID, SharePoint, and licensing). Networking: Operational understanding of network protocols, Wi-Fi, VPN, and CCTV systems (direct Ubiquiti UniFi experience is a significant advantage). Supervisory Skills: Excellent people management and communication skills suitable for a supervisory / team lead position. IT Operations: Competent in asset management, patch management, and IT equipment lifecycle processes. Certification: Relevant qualification such as CompTIA A+, ITIL Foundation, or equivalent practical experience. Mobility: Full UK driving licence and own vehicle are essential for necessary site visits. Highly Desirable Practical experience with Microsoft Intune (including application packaging, device management, and compliance policy deployment). Benefits Discounted Virgin Media & O2 services 20 days holiday + Bank holidays Pension contributions Development & Training We are a company that embraces diversity and is committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic. Privacy Notice: Job-application-Privacy-Notice-CX.pdf #J-18808-Ljbffr