Receptionist/Administrative Assistant

Join to apply for the Receptionist/Administrative Assistant role at Manchester University NHS Foundation Trust. We are looking for a highly motivated and enthusiastic administrative assistant/receptionist to provide reception and administrative support to a busy Sexual Health, Contraception and HIV department for 37.5 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines. Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy. We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times. The post would be based at The Hathersage Centre and travel across Greater Manchester to our spoke clinics is required. The post holder will work Monday – Saturday on a flexible rota basis. Key responsibilities Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly. Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly. Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards. Book appointments, update attendances and action referrals. Maintain the reception and waiting area to an orderly state at all times. Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate. Arrange and respond to transport/Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff. Work flexibly across the service as required. Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here. You’ll find that we’re committed to helping you grow – whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter. Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust. At MFT we’re All Here For You – every step of the way. Join us today. For further details / informal visits contact: Name: Jo Cooper Job title: Administration Manager Email address: Joanne.cooper@mft.nhs.uk Telephone number: 0161 701 1540 Seniority level Entry level Employment type Part-time Job function Administrative Industries Hospitals and Health Care Location: Manchester, England, United Kingdom #J-18808-Ljbffr