Administration/ Reception Manager

18 hours ago

City Of London, United Kingdom NHS Full time

Administration / Reception ManagerEarls Court Medical Centre is seeking an experienced, organised and proactive Administration / Reception Manager to lead our front‑of‑house and administrative services.This key leadership role ensures the smooth operation of reception and administration, delivering an excellent patient experience and supporting the wider clinical and management team.What We OfferCompetitive salary dependent on experienceSupportive and friendly workplace environmentOpportunities for ongoing training and professional developmentKey leadership role within a respected and forward‑thinking GP practiceMain DutiesLead, supervise and support the reception and administrative teamsOversee daily reception and admin operations to ensure high‑quality patient servicesManage rotas, ensuring adequate staffing cover for leave and absencesSupport recruitment, induction, training and mandatory training complianceReview and update reception/admin policies, processes and SOPsEnsure accurate patient data processes, including registrations, summaries and workflow managementAct as the main point of contact for external agencies (police, DVLA, solicitors)Support coordination of home visits and ensure appointment books reflect staff leaveProvide initial guidance to patients wishing to raise concerns or complaintsManage incoming deliveries and ensure cold chain complianceAct as Fire Marshal, maintain evacuation lists and visitor logsPrepare agendas, take minutes and support meetings including the PPGAssist with QOF, FFT promotion and minor audit tasksSupport website and social media updates (if required)Promote a culture of continuous improvement and patient‑centred service deliveryAbout the PracticeLocated in Central/West London, Earls Court Medical Centre serves approximately 6,800 patients. Our multidisciplinary team includes experienced GPs, clinical pharmacists, an independent prescriber, practice nurses, a health care assistant and social prescribers, supported by a skilled administrative and care navigation team.Person SpecificationEssential Experience:Supervisory or management experience in reception or administrationExperience leading a team in a customer‑facing environmentExperience working in a GP practice or healthcare settingExperience managing rotas, performance and daily operationsExperience handling patient or public queries, including sensitive situationsDesirable Experience:Experience using SystmOneExperience in NHS primary careExperience monitoring workflows and improving systemsEssential Qualifications:Educated to GCSE/A‑Level standard or equivalentGood standard of literacy and numeracyDesirable Qualifications:Administration, customer service or management qualificationAMSPAR or equivalent medical administration trainingDisclosure and Barring Service CheckThis post requires a Disclosure and Barring Service check to ensure there are no previous criminal convictions.Employment DetailsSalary: £15 an hourContract: PermanentWorking pattern: Full‑timeReference number: A3510-25-0011Job location: 248 Earls Court Road, London, SW5 9ADBenefitsWe value teamwork, professionalism and continuous improvement, and we are committed to supporting staff development and wellbeing. #J-18808-Ljbffr

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