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Spa Manager
2 weeks ago
Responsibilities As Spa Manager, you will take day-to‑day responsibility for the reception desk, diary management and general spa operations, including overseeing the team of Therapists, Receptionists & any General Assistants. Your aim will be to continually surpass customer expectations and to lead the team to deliver the very best in guest experience. You will share your personal passion and knowledge to develop the team, encouraging personal progression and training opportunities. You will contribute to driving sales and revenue, budget management, stock control and reporting on the Spa's financial performance, to include treatments, retail and membership. Qualifications Progressed from a therapist background into spa management within a luxury spa or hotel. Commercial acumen, with the ability to maximise revenues through diary management and therapist utilisation. Basic understanding of weekly revenue, forecasting, budgeting and payroll controls. Superb attention to detail and a drive to deliver exceptional standards. Strong leadership and motivational skills capable of nurturing, developing and inspiring staff. Previous experience in training and developing staff and a passionate advocate for apprenticeships and continuous learning. Ability to work regular weekends, given that this is our peak trading period. Most important is to understand a luxury spa environment and to inspire & motivate a team to deliver a '5 bubble spa rating' guest experience. Benefits Generous Time Off: 31 days of leave, increasing to 33 with service. Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month. Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out and utilities. Wellbeing Center: Access to Hello Fresh recipes, fitness videos and financial planning tools. Health & Wellness Plans: Dental, vision, alternative care and 24/7 GP access. Sustainable Commuting: Cycle‑to‑Work and Electric Vehicle Leasing options. Exclusive EHC Perks: Discounted stays, spa treatments, golf and leisure at our properties. The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month and receive long‑service vouchers. Genuine Wellbeing Support: We support your financial, mental and physical wellbeing via supportive teams and Hospitality Action. Employee Comms: Stay connected through Eden Engage for all the latest team news. Grow with Eden: Develop with us through apprenticeships and leadership programmes like RISE & THRIVE. Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life's key moments. Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance. Culture & Values Our commitment to equity means we welcome talent from all backgrounds, perspectives and experiences, and we encourage applications from all communities, including under‑represented groups, parents, people living with disabilities and those bringing diverse perspectives. Your Voice Matters: Regular surveys that value your input. Real Action: "You said, we did" – because we listen and respond. Sustainability Focus: Employee champions at every hotel and HQ. We are proud members of the Hoteliers' Charter and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit and Team. About Our Employer We're proud winners of the AA Small Hotel Group of the year 2024‑25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the 2025 Springboard Awards for Excellence. At Eden Hotel Collection, we're proud of our award‑winning approach to employee wellbeing, engagement and recognition (with industry award wins in both 2023 and 2024), which means you're joining a team that values your happiness, growth and success every step of the way. Want to get a flavour for Eden Hotel Collection? Give us a follow on LinkedIn. Equal Employment Opportunity We welcome talent from all backgrounds, perspectives and experiences and encourage applications from all communities, including under‑represented groups, parents, people living with disabilities and those bringing diverse perspectives. We are an equal opportunity employer. #J-18808-Ljbffr
