Current jobs related to Risk Event Resolution Manager - Newton Aycliffe - DILIGENTA LIMITED
-
Risk Event Resolution Manager
3 weeks ago
Newton Aycliffe, United Kingdom Sanderson Full timeWho are Diligenta?Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on...
-
Risk Event Resolution Manager
7 days ago
Newton Aycliffe, United Kingdom Sanderson Full timeOverview Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is...
-
Risk Event Resolution Lead – Fairness
7 days ago
Newton Aycliffe, United Kingdom Sanderson Full timeA leading service provider in the UK seeks a Risk Event Resolution Manager to ensure customer fairness by managing and resolving notifiable events. This key position involves collaboration with internal teams and external partners to implement corrective actions and enhance processes. Ideal candidates should have experience in stakeholder engagement and root...
-
Probation Officer: Risk Management
1 week ago
Newton Aycliffe, United Kingdom Ministry of Justice Full timeA government agency in the UK seeks a Probation Officer responsible for assessing and managing risks posed by probationers, providing professional advice to courts, and supervising individuals under community orders. The role involves collaboration with various stakeholders in the criminal justice system, maintaining effective team relationships and...
-
Hse Manager
3 days ago
Newton Aycliffe, United Kingdom Cranleigh Scientific Full time**HSE Manager Responsibilities and Duties**: - To review and assist with the production of Risk Assessments, Safe Systems of Work and Construction Phase Plans - To undertake internal audits, site inspections and formulate reports and recommendations - To manage the investigation into incident / accidents and maintenance of appropriate reports and action...
-
Team Manager
2 weeks ago
Newton Aycliffe, United Kingdom Service Care Solutions Full timeChildren's Team Manager Are you a compassionate and strategic leader with a strong background in child protection social work? We are currently seeking a dedicated Mou Children's Team Manager to oversee the First Contact/MASH team in Durham on a 12-month contract. This is an exciting opportunity to lead a vital multi-agency team that plays a crucial role...
-
EHS Manager
6 days ago
Newton Aycliffe, Durham, United Kingdom Quanex Full time £40,000 - £80,000 per yearHow the role will make an impact:Environmental, Health & Safety (EHS) Manager will be responsible for overseeing and managing EHS programs, policies and procedures for the Newton Aycliffe site. A passionate, energetic and engaging leader in EHS, that promotes safety as a core value and partners with internal teams and external stakeholders to ensure...
-
EHS Manager
5 days ago
Newton Aycliffe, Durham, United Kingdom Quanex UK & Ireland Hardware & Custom Solutions Full time £40,000 - £80,000 per yearHow The Role Will Make An ImpactEnvironmental, Health & Safety (EHS) Manager will be responsible for overseeing and managing EHS programs, policies and procedures for the Newton Aycliffe site. A passionate, energetic and engaging leader in EHS, that promotes safety as a core value and partners with internal teams and external stakeholders to ensure...
-
Team Manager
3 weeks ago
Newton Aycliffe, United Kingdom Service Care Solutions Full timeChildren's Team Manager Are you a compassionate and strategic leader with a strong background in child protection social work? We are currently seeking a dedicated Mou Children's Team Manager to oversee the First Contact/MASH team in Durham on a 12-month contract. This is an exciting opportunity to lead a vital multi-agency team that plays a crucial role...
-
Sale Administrator
7 days ago
Newton Aycliffe, United Kingdom Senstronics Ltd Full time**Supply Chain Administrator** **Vacancy** **Hours**:37.5 Hours per Week (Monday - Friday) **Salary**:£20-£22k per annum **Contract**:Permanent **Location**:Newton Aycliffe **Senstronics** Ltd is an acknowledged leader in the design, development and production of a high stability range of pressure sensing products, that utilise a unique and proprietary...
Risk Event Resolution Manager
2 weeks ago
Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role As a Risk Event Resolution Manager, you will play a pivotal role in ensuring customer fairness by leading the investigation, management, and resolution of notifiable events across varying severity levels. This role is central to delivering timely, compliant, and effective outcomes, with a strong focus on stakeholder engagement, root cause analysis, and remediation. You will work collaboratively across internal teams, clients, and external partners to manage day-to-day events, implement corrective actions, and support improvements to processes and systems to prevent recurrence. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest-free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6% Group Life Assurance (‘Death in Service’) & Group Income Protection What you'll be doing Leading the resolution of Notifiable Events and ensuring they are rectified and closed within agreed timelines, escalating risks and exceptions to senior management when required Driving multi-stakeholder engagement across Diligenta, Clients, and third parties, chairing project meetings and ensuring effective communication and documentation Producing reports, analysis, and recommendations to support root cause investigations, corrective actions, and customer redress approaches Overseeing the maintenance of accurate, timely, and compliant Notifiable Event records and logs, supporting quality assurance sampling and regulatory requirements Identifying and driving process improvements to enhance operational efficiency and customer experience What we're looking for Proven experience within the Life & Pensions industry or project services, with strong knowledge of Life, Pensions or Investment products Comprehensive understanding of regulatory requirements including GDPR, FCA Conduct Rules, and Treating Customers Fairly principles A strong track record in breach incident management, complaint handling, or remediation activity would be advantageous Excellent analytical, problem-solving, and decision-making skills with a root cause focus Exceptional verbal and written communication skills, with the ability to produce reports and papers tailored to technical and non-technical audiences Strong interpersonal and stakeholder management skills, with the ability to negotiate, influence and build effective relationships Proficient in Microsoft Office (Word, Excel, Outlook) with strong organisational and time management skills If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team #J-18808-Ljbffr
