2nd Line Field Engineer

4 days ago

Nottingham, United Kingdom Air IT Limited Full time

Overview2nd Line Field Engineer – Location: Nottingham/ LincolnAre you a skilled IT professional with a passion for solving technical challenges and delivering exceptional client service? We’re looking for a 2nd Line Field Engineer to join our dynamic team, providing on-site and remote support while acting as an escalation point for our Service Desk Engineers.ResponsibilitiesDeliver technical support to clients both on-site and remotely.Act as an escalation point for Service Desk Engineers, ensuring issues are resolved efficiently.Install, maintain, and troubleshoot hardware/software in line with company standards.Reconfigure systems and perform upgrades as required.Prioritise and respond to technical queries to meet KPIs and customer expectations.Log all activity in the CRM system following established procedures.Maintain accurate and up-to-date client site documentation.Participate in out-of-hours support on a rota basis.Uphold information security standards in line with our ISMS policies.Proactively develop your technical skills through self-study.Manage your support queue professionally, resolving calls in line with SLAs.Build strong relationships with clients and team members.Recommend improvements to client systems and services to enhance performance and service delivery.Qualifications & ExperienceProven experience as a Service Desk Engineer.Strong knowledge of Microsoft Windows Server/Desktop environments.Experience with Microsoft 365, Backup/DRaaS, Azure Active Directory & IaaS.Understanding of networking technologies (TCP/IP, Firewall, Routing/Switching).Excellent customer service and communication skills.Valid UK driving licence.Familiarity with InTune, Conditional Access Technologies, and Mimecast email security.The BenefitsWe believe in rewarding our team with perks that matter:Hybrid working options for better work-life balance25 days annual leave + bank holidaysOngoing learning and development opportunitiesCycle to work scheme & technology vouchersEnhanced family leaveCelebration day – an extra day off to mark a special occasionSalary sacrifice pension2 paid volunteer days to give back to your communityCompany social events & competitionsDiscount and Cashback SchemeGroup Income Protection & Life InsuranceEAP and Virtual GP ServiceWhy Air IT?At Air IT, we’re more than just an employer – we’re a family. We celebrate diversity and are committed to equal opportunities for all. Join us in creating an inclusive environment where your work can truly shine.Ready to make a difference? Apply now and be part of something extraordinary. #J-18808-Ljbffr

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