Supervisor - Flagship Store

2 weeks ago

Gateshead, United Kingdom Frasers Group Full time

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent. We are looking for a driven Supervisor to join the team in the Metrocentre, Gateshead. Responsibilities Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in fashion. Confidently demonstrating and applying products to customers while making recommendations to achieve sales and targets. Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs. Passionate about the industry and trends. Self-driven to develop and maintain your own product knowledge using brand and store product information, educational materials and attending training as required. Pro-actively engage with clients to develop customer loyalty. Contact clients with information on new ranges, products and in-store events. Own the planning and delivery of in-store events in conjunction with the store and brands. Maintain high standards of visual presentation in stores by making sure displays are kept clean and tidy. Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times. Support with stock counts and other operational duties. Be a Brand Expert through positive promotion of product and company image at all times. Lead by example to support and coach the brand ambassadors. Support the store management team. Develop strong relationships with brand representatives. Perform as a team player, participating in all activities to contribute to the store objectives. Ensure compliance with all policies and procedures. Champion our company culture and values. Qualifications and Expectations Think without limits and take the team with you. Own it and back it. Not hesitate and act with purpose. Ask for forgiveness – not permission. Comfortable juggling multiple projects, acting decisively and instinctively without support from managers. Be commercial and customer-focused. Creative and analytical, balancing big‑picture trends and detailed commercial performance. Forensic commercial mindset, always considering the commercial impact of any decision. Candidate Profile Experience leading a team in a fast paced environment. Demonstrates a high level of personal energy. Confident, assertive and personable. Positive and enthusiastic with a can‑do attitude. Great communication skills. Self‑driven to upskill and learn. Resilient and resourceful. A natural coach and leader. Additional Information Basic rate salary £30,222 per annum. Rewards 28 days holiday a year inclusive of bank holidays. 20% Staff Discount across all Frasers group Stores. 50% in‑store uniform discount. Weekly/Monthly & Quarterly Commercial Bonuses. Commission‑led bonuses across a wide range of products. Long Service awards. Discounted Gym membership. #J-18808-Ljbffr

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