Restaurant: Front of House

2 weeks ago

Wokingham, United Kingdom Squire's Garden Centres Full time

Restaurant: Front of House - Waiting Staff Job Description Posted Thursday 27 November 2025 at 01:00 Your primary responsibility will be to provide professional support to our customers in the restaurant. Working closely with the Restaurant Manager to help the business to succeed. Seasonal: Until 23 December 2025 Rota: Monday, Wednesday and Friday 11:00 -15:00, with alternate Tuesdays and Thursdays 11:00-15:00 and alternate weekends Saturday and Sunday 11:00-15:00 Main duties and responsibilities Provide an enjoyable restaurant experience for everyone by: Ensuring all customers are greeted and offered assistance Handling customer queries courteously and efficiently Identifying customer needs through interaction, and taking appropriate action Excellent standards of hygiene and housekeeping are established and maintained in accordance with company guidelines To be successful in this role, we are looking for people Good friendly manner Good interpersonal skills Willing to learn Rewards & Benefits We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below. Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service. Holiday (including bank holidays) – 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service. Bonus – We reward our employees with a non‑contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date). Pension – We offer a Defined Contribution Pension Plan to new employees and will match contributions if the employee meets the government criteria. Attendance – After one year’s service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro‑rata) will be added to your holiday grant as a ‘Thank you’. Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service, with a monthly winner selecting a gift. Learning & Development – You will have a wealth of learning opportunities to develop skills and confidence. Birthday – After 6 months’ service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years’ service on your birthday, you will receive a £25 Squires gift voucher (pro‑rata for less than 40 hours). Cycle2work scheme – After 1 year’s service a government initiative offers a 25%–39% saving on new cycling equipment, with the cost deducted from pay over 12 or 19 months. Child's first day at school – After 1 year’s service, you can come in late and go home early on your child's first day of school. RHS Membership or a Tree / Shrub – After 1 year’s service you may choose to plant a tree or shrub or pay towards an RHS annual membership up to £50. Employee Assistance Programme (EAP) – After 2 years’ service employees can join an EAP for wellbeing resources. Retirement – After 15 years of service and if retiring, contracted hours are reduced by a fifth but pay remains unchanged for the final 3 months. Free Parking – Available to all employees in the designated parking areas on our site. #J-18808-Ljbffr

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