Senior Account Manager

"Klipboard has introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with remote work."Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP / SaaS solutions, Klipboard has a wide range of clients including wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitivelyInsphire is a leading provider of rental management software solutions, serving businesses across the equipment rental and asset management sectors. Our mission is to empower clients with innovative technology that simplifies operations, improves efficiency, and drives growthSenior Account Manager – ResponsibilitiesOperating as the lead point of contact for your accountsBuild and maintain strong, long-term relationships with decision-makers and stakeholdersUnderstand client objectives and align Insphire solutions to meet business needsOverseeing customer account management, including negotiating contracts and agreements to maximise profitIdentify upsell and cross-sell opportunities within existing accountsAccount Manager will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experienceThis position may require occasional travelAttending and supporting customer events and trade shows is expectedSkills, Knowledge and ExperienceEssentialMinimum 5+ years in account management, preferably in SaaS or technology solutionsStrong understanding of rental or asset management industries is advantageousProven track record of meeting or exceeding revenue and retention targetsExcellent communication, negotiation, and presentation skillsProficiency in CRM tools and Microsoft Office SuiteCompany InfoYou may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapterAt Klipboard we\'ve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.Equal OpportunitiesAs a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other\'s differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from youTo all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CVs from Agencies on our PSL who have been assigned specific position(s). Please do not forward resumes to our careers site or directly to Klipboard employees as this does not constitute an introduction and Klipboard will not be liable for any candidate ownership or fees related to unsolicited resumes.#LI-Hybrid #J-18808-Ljbffr