VP of Customer Solutions

Job Title: VP of Customer Solutions

Location: London

Our Story:

Transforming Legal Intelligence to Unlock Business Value

At ContractPodAi, we're pioneering the future of legal with Leah—the operating system for legal. Leah Agentic AI coordinates specialized AI agents across Leah's suite of solutions, including industry-leading Contract Lifecycle Management (CLM), to transform how legal teams work and create value.

Innovation with Impact

Leah doesn't just automate tasks—it uncovers hidden opportunities and transforms legal knowledge into business advantage. Our platform breaks down silos between legal, business, and executive teams, helping organizations discover revenue opportunities, minimize risks, and turn legal insights into strategic decisions.

ContractPodAi is a fast-growing team of innovators spread across London, New York, Glasgow, San Francisco, Toronto, Dubai, Sydney, Mumbai, Pune, and beyond. Here, you'll:

• Pioneer the future of legal AI and business transformation
• Make real impact by helping organizations unlock hidden value
• Collaborate with talented colleagues across continents

If you're excited by cutting-edge technology, thrive in a fast-paced environment, and want to help build something revolutionary, we want to hear from you.

The Opportunity

We are looking for a VP of Customer Solutions to help us scale and refine our customer experience as we continue Leah's unprecedented growth. This is not just a high-level strategy role - this is for a leader who is hands-on, deeply involved in execution, and ready to build a high-performing function that enables customer success at scale. This role is specifically related to our generative AI legal platform, Leah.

Why Join Us?

This is an opportunity to be at the forefront of legal tech innovation, working with cutting-edge AI solutions and top-tier industry partners. If you thrive in a fast-paced, hands-on environment and are excited about building scalable, customer-centric solutions, we'd love to hear from you.

What You'll Do

• Lead and scale customer solutions – Build and manage a team responsible for customer and enterprise system integration.
• Own the customer journey from signature to go-live – Lead the team responsible for seamless customer onboarding, ensuring a smooth transition from contract signing to full deployment.
• Be in the trenches – Work alongside the team, teaching and guiding them through complex implementations while driving scalable, repeatable processes.
• Enable a partner-led approach – Collaborate with our partners; Big4 firms, ALSPs, and others to ensure they are fully equipped to deliver seamless solutions for our customers.
• Engage at all levels – Drive executive-level conversations internally and externally, working closely with the SVP of AI Programs to ensure strategic alignment.
• Refine our onboarding and integration frameworks – Continue to evolve our methodologies to support rapid customer adoption and long-term success.
• Simplify complexity – Design and implement best practices for integrations, ensuring technology deployments are smooth, scalable, and future-proof.
• Collaborate cross-functionally – Work with product, engineering, and sales teams to align technology, business processes, and customer needs.
• Leverage AI and prompt engineering – Apply advanced AI strategies to enhance our customer solutions, ensuring our technology is optimized for real-world use cases.

What You Bring

• 15+ years of experience in customer solutions, technical integration, or a similar function, with at least 10 years leading high-performing teams.
• Hands-on experience with enterprise technology implementations, particularly in legal tech, AI, or SaaS environments.
• Strong expertise in prompt engineering and AI-driven technology solutions.
• A track record of working with large enterprise customers (Fortune 500, government, or similar).
• A deep understanding of complex integrations, business processes, and how to translate technical solutions for both technical and business audiences.
• Strong stakeholder management skills with the ability to navigate executive conversations while also mentoring and guiding internal teams.
• Consulting experience in a technical project management or implementation role is a plus.

Benefits:

• Paid Time off
• Competitive salary
• Paid Health and Wellness Days
• Pension plans
• Huge growth and upside potential with the ability to make a true impact on a growing start-up organization

At ContractPodAi we believe in creating a diverse and inclusive workplace where everyone feels heard and valued. We are proud to be an Equal Opportunity Employer.