Resource Planning Analyst

Join to apply for the Resource Planning Analyst role at dnata Travel Group2 days ago Be among the first 25 applicantsJoin to apply for the Resource Planning Analyst role at dnata Travel GroupGet AI-powered advice on this job and more exclusive features.Direct message the job poster from dnata Travel GroupTalent Acquisition Partner - DNATA TRAVEL GROUPdnata Travel Group, part of the Emirates Group, includes the brands of Gold Medal, Netflights, Travelbag and Travel Republic.Due to an internal transfer, we have an opportunity to join the Resource Planning Team as a Resource Planning Analyst at our office in Leyland, Lancashire. This role is essential in ensuring the optimisation of our contact centres by managing the schedules for our consultants across our brands and locations.Hours: Monday-Friday 9am-5pmJob AccountabilitiesUtilise Work Force Management and Telephony Systems (Genesys) to provide accurate reporting and create robust staff schedulesAbsence and activity managementAnalyse the schedule efficiency to ensure optimum solutions through working with and managing offline activities and workloadsRun effective review meetings to communicate the schedule plan to the Head of Planning and Planning ManagerContribute to scheduling meetings with managers in the contact centresMaintenance of WFO estateManage Resource Planning inboxProduce ad-hoc reportsTo be considered for this role, we need you to have the following skills, experience and qualifications:IT literate with a good working knowledge in Excel & other MS platforms and in-house systemsPrevious experience in a planning/scheduling role is desirable or a good understanding of Workforce management systemsAble to analyse data and make valuable business decisionsExcellent communication and negotiation skillsNumerateFor more information, please click on the job description belowOur bright, modern office in Leyland is just 10 minutes from junctions 28 & 29 of the M6. We have some fantastic benefits, making us a great place to work:25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)Additional annual leave purchase schemeCompany pension schemeLife assuranceLow-cost health care for you and your familyEmployee Assistance programmeMental Health First AidersOngoing development – we have an in-house People Development TeamTravel discounts – we have a dedicated Staff Travel Team to source the best deals for our peopleIndustry/social events – including supplier events, office socials & parties and pop-up shopsCycle to work schemeLong service awardsReward & recognition programmeBelong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategyVolunteer days – one day’s paid leave each year to volunteer with a registered charitydnata4good – supporting the local communities we work, live and thrive inRefer a friend schemeFree eye care testsFree Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shoppingCasual dress codeFree tea and coffee, subsidised on-site restaurant with free wifi and free car parkingSeniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionAdministrative, Customer Service, and AnalystIndustriesTravel ArrangementsReferrals increase your chances of interviewing at dnata Travel Group by 2xSign in to set job alerts for “Resources Planning Analyst” roles.Manchester, England, United Kingdom 2 weeks agoManchester, England, United Kingdom 2 weeks agoPreston, England, United Kingdom 2 days agoNorth West, England, United Kingdom 1 week agoManchester, England, United Kingdom 1 week agoRuncorn, England, United Kingdom 1 week agoManchester Area, United Kingdom 2 days agoBusiness Analyst - can be based in Manchester or GlasgowManchester, England, United Kingdom 1 month agoBusiness Analyst – FS Client, Hybrid working - £40-45k + Bens & BonusSalford, England, United Kingdom 2 weeks agoManchester Area, United Kingdom 1 week agoPreston, England, United Kingdom 1 week agoBusiness Analyst (Former Athletes and Veterans)Manchester, England, United Kingdom 2 weeks agoLiverpool, England, United Kingdom 1 day agoManchester, England, United Kingdom 21 hours agoUiPath Business Analyst – DV & NPPV3 ClearedManchester, England, United Kingdom 2 months agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr