Field Service Engineer

OverviewJoin to apply for the Field Service Engineer - Berkshire role at Liquidline.Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland. We pride ourselves on outstanding customer service, a strong team culture and delivering WOW experiences to our customers and employees. We are Great Place to Work certified and value passion, thoughtfulness, responsiveness, innovation, and smart working.As a Field Service Engineer, you will be self-driven, personable and professional, delivering exceptional service to customers and collaborating with an skilled team. Based in the field, you will install and maintain equipment at customer premises, taking on complex installations, servicing and breakdowns for coffee machines and related equipment (water coolers, juice machines, boiler systems) and training customers on machine use. This role covers Berkshire and surrounding areas.The Role - Field Service EngineerThe delivery of exceptional customer service through the installation, repair and maintenance of equipment, ensuring clear communication with the customer at all times and delivering service of the highest quality and integrity.Carry out a broad range of equipment repairs and preventative maintenance tasks from fault finding to diagnosis, ensuring equipment is left in good working order and the customer is briefed on the issue.Maintain tools, equipment and vehicles provided by the company, reporting faults or failures to your line manager as required.Complete all necessary on-line job sheets, time sheets and supporting documentation, ensuring review prior to leaving premises, and upload to the Ops Office team as needed.Provide spare parts stocks via Eagle App to ensure parts are invoiced to the customer, deducted from stock and replenished to maintain vehicle stock inventory.Adhere to Health and Safety procedures and raise any risks to management.What You Will Need in the Role of Field Service EngineerTechnical skills including Bean to Cup, Billi systems, electronics, POU coolers, plumbing, vending machines, filtration, barista/coffee quality, installation and project management.Proactive problem-solving approach.Excellent customer service with active listening to understand and meet customer needs.Strong communication skills with the ability to engage effectively with customers, colleagues and management.Understanding of locations and road networks.What You Will Learn & What Liquidline Can Offer YouWe support the growth and development of our team with a comprehensive benefits package, designed to reward and support employees. The package includes, but is not limited to:25 Days Annual Leave + Bank HolidaysLong Service Annual Leave Entitlement & Buy/Sell SchemeCandidate Referral ProgramCompany Bonus SchemeEnhanced Sick PayEnhanced Parental LeaveSalary Sacrifice Pension SchemeLife Assurance & Income Protection (UK Only)HSF Health PlanYuLife Wellbeing PlatformEmployee Assistance ProgrammeMenopause Support via Stella AppLunch on Liquidline & Bi-Annual ConferencesLiquidline is a fast-growing, family-owned business that has expanded rapidly in recent years, with ambitious plans for the next five years. Our dynamic environment offers opportunities for personal and professional growth.We are proud to be an Equal Opportunities Employer, treating everyone with fairness and respect. At Liquidline, we embrace diversity and value the unique experiences of every individual. Together, we are Winning TogetherSeniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustries: Food and Beverage ServicesWe encourage referrals to increase your chances of interviewing at Liquidline. #J-18808-Ljbffr