Christmas Customer Assistant

2 weeks ago

Ellesmere Port, United Kingdom Marks and Spencer Full time

OverviewChristmas Customer Assistant - Fashion, Home & Beauty - Cheshire OaksJoin our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.You'll be a brand ambassador who's ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.At M&S, our customers don't wait, you'll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.Efficiency and effectiveness are key aspects of your role ensuring that our customers don't wait and enjoy every experience in our store. You'll be ready to roll your sleeves up, work hard and go above and beyond every day.Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.ResponsibilitiesServe our customers efficiently, both on the shop floor and at service pointsKeep the store clean and tidy, ensuring that our shelves are always stocked with productMonitor and deliver on the daily sales targets, priorities, promotions and selling opportunitiesProactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to storeBuild expert product knowledge to sell and recommend our products and servicesWe\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every timeKey CapabilitiesHigh levels of customer serviceCommitted to delivering excellent work with great attention to detailOpen to and acts upon feedback, asking for this regularlyTakes accountability for planning and managing own workload efficientlyStrong communication skillsAdaptable to changing situationsBuilds positive relationships by being a good listenerGood level of digital capabilityOther InformationWe are an inclusive organisation, committed to an active Inclusion, Diversity and Equal Opportunities Policy, and we are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, please share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.Under 18 disclaimer: This job role involves working early mornings and this means we can\'t consider applications from anyone under the age of 18. This is to comply with health and safety legislation and to keep our colleagues safe in the workplace.Rates and Work PatternRate of Pay: £12.60 per hour. Additional £3.00 per hour for any hours worked between 22:00 and 06:00.Work Pattern: Thursday 05:00-09:00; Friday 06:00-10:00; Saturday 05:00-09:00.StatusChristmas role; due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.Closing#Christmas #J-18808-Ljbffr

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