Front Office Manager

7 days ago


Tees Valley, United Kingdom Leonardo Hotel Middlesbrough Full time

The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Front Office Manager, you'll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role You'll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests' expectations. If you're our ideal Front Office Manager, you will : Create a fun and engaged department to deliver on KPIs and support your team to achieve theseHave a passion for hospitality and be a role model for your hotelBring your positive energy to work with you every dayComplete Duty Manager shifts as required - take the chance to get involved in other areas of the hotel Some of the perks you c... #J-18808-Ljbffr



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